Supervisor, Directory Services and Messaging

As the Supervisor over Directory Services and Messaging team, you will be responsible for leading a team of skilled professionals in managing and maintaining critical infrastructure components essential for the organization's operations. This role requires a deep understanding of Active Directory, Azure, DNS, Exchange and UEM along with excellent leadership and communication skills to effectively coordinate team efforts and ensure the stability, security, and efficiency of these technologies.

Team Leadership:

• Provide strong leadership to a team of system analyst and technology leaders responsible for Active Directory, Azure, and Messaging/Collaboration systems.
• Set clear goals and objectives for the team aligned with organizational objectives.
• Foster a collaborative and supportive team environment, encouraging innovation and professional development.
• Serve as point of contact for all projects related to the deployment, upgrade, or migration of Active Directory, Azure, and Messaging systems, ensuring successful implementation within defined timelines.
• Collaborate with other IT teams and stakeholders to assess requirements, define project scope, and deliver solutions that meet business needs.

Infrastructure Management:

• Oversee the design, implementation, and maintenance of Active Directory services, ensuring scalability, reliability, and security.
• Work with IAM, Security Engineering, Compliance, and other teams to implement best practices in Azure and AWS.
• Manage access to Azure services, including virtual machines, networking, storage, and identity services, to support business operations effectively.
• Administer messaging and collaboration systems such as Microsoft Exchange, Microsoft Teams, Zoom, Workspace One or similar platforms, ensuring seamless communication and collaboration across the organization.
• Conduct regular security assessments and audits, addressing any vulnerabilities or compliance issues promptly.

Technical Support and Troubleshooting:

• Provide escalated support for complex technical issues related to Active Directory, Azure, and Messaging systems, resolving issues promptly to minimize downtime and disruption.
• Serve as a subject matter expert, assisting team members in troubleshooting and resolving technical challenges effectively.

Documentation and Training:

• Maintain comprehensive documentation of system configurations, procedures, and best practices to facilitate knowledge sharing and ensure continuity of operations.
• Provide training and mentorship to team members, empowering them to develop their skills and expertise in Active Directory, Azure, and Messaging technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field; relevant work experience may be considered in lieu of a degree.
• Strong technical experience with Active Directory, Azure, O365, PKI, DNS and GPO administration.
• Extensive experience working with Windows Server operating systems including 2012, 2016, 2019 and 2022
• Must have strong Azure experience, ideally knowledge of AWS is highly preferred.
• Strong knowledge of Microsoft technologies, including Windows Server, Active Directory, Azure Active Directory, Exchange Server, O365, Microsoft Teams, and related services.
• Proficiency in PowerShell scripting for automation and administration tasks.
• System automation using Ansible, API and other tools is required
• Working knowledge of identity and access management technologies and principles, including role-based access control (RBAC), single sign-on (SSO), and multi-factor authentication (MFA).
• Solid understanding of cybersecurity principles and best practices, with experience implementing security controls and compliance frameworks.
• Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong problem-solving and troubleshooting abilities, with a focus on delivering practical solutions to complex technical challenges.
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, or similar credentials are highly desirable.
• Available for 24x7 On-Call support