At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make. Reasons you’ll love working with us:If you have a particular age range or population you’re interested in working with, you can find your niche here. Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.With 70 locations throughout the five boroughs, you can work close to where you live. 15 agency vacation days and 15 sick days in addition to generous agency holidays will help you achieve a healthy work/life balance.We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays. ABOUT THE JOB: The Jewish Board’s Adult Residential Services division provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent, person-centered approach to help individuals and their families develop skills and resources to improve overall functioning, in instill hope and to strengthen resiliency. The Case Manager is the most senior level of direct care staff working within the Jewish Board’s supportive housing programs to help residents live in the community as independently as possible.Carries a caseload and practices person-centered and collaborative service planning with residents.Is assigned the most complex clients; carries a larger caseload than case associates and case assistantsEnsures service plans are completed and signed by residents according to regulatory guidelines and standards.Evaluates and assesses independent living skills using a detailed functional assessment tool or supports residents in using tool for self-assessment. Supports residents in meeting individual goals.Supports residents toward the goal of medication management independence, including appropriate person-centered interventions. Resolves crises and de-escalates situations threatening resident comfort and well-being. Creates management plans to improve safety and prevent ongoing crises. Provides services to those residents within the scope of program regulations and agency mission.Independently completes regular and timely documentation of all resident interactions, including assessments, service plans and progress, and informational notes. Ensures progress notes meet monthly billing documentation requirements, if necessary.Files incidents reports, as appropriateTO QUALIFY The Jewish Board is currently looking for talented professionals of all cultures, religions, races, and gender expressions with the following qualifications:You should have: Bachelor of Arts (BA) or Bachelor of Science (BS) degree (At least 1-year experience in Human Services preferred)Excellent resident engagement skills; Strong verbal and written communication skills requiredAttention to detailAbility to work independently as well as with a teamAbility to travel to visit residents in apartments or to escort residents; Valid NYS driver’s license and willingness to drive agency van preferred.Willingness to work with a seriously mentally ill population, many with experiences of homelessness and substance use.Compassion and respect for vulnerable individualsPatience and understanding for the sometimes slow process of stabilization and recovery