Summary

The International Spy Museum is an independent nonprofit museum dedicated to educating the public about the world of espionage and intelligence through exhibits, educational programs, special events, and public outreach. The Salesforce Administrator is an experienced, collaborative, and highly organized team member who oversees and improves the museum’s Salesforce CRM system, supporting users across all departments, including Development, Sales, Programs, and Communications. This position also works closely with other team members to successfully manage data integration with the museum’s ticketing and retail POS systems.

Success Traits

• Demonstrated experience in managing Salesforce, preferably NPSP and Pardot/Account Engagement, and related integrations and applications
• Commitment to best practices, with a focus on data hygiene and governance
• Skilled written and verbal communicator able to work effectively across teams to train existing users, onboard new users, develop standard operating procedures, and provide support
• Proactive attitude with regards to modifications and upgrades and commitment to staying abreast of new features through networking, training and self-study
• Exceptional attention to accuracy, detail and organizational skills

Responsibilities

• Manage user licenses including new user set up/deactivation, profiles, permission sets, etc.
• Manage user support tickets internally and through Salesforce Support, enlisting outside consultants as needed
• Lead regular meetings with users to assess operations and reconfigure the system as needed (objects, fields, picklist values, dashboards, reports, page layouts, flows, etc.)
• Update existing and develop new standard operating procedures
• Provide regular training via in-person workshops, virtual meetings, recordings, etc.
• Meet with departments not yet using Salesforce to assess needs and create a road map for onboarding
• Chair internal Salesforce Governance Committee and provide regular reports to leadership to ensure museum-wide buy-in and promote user adoption
• Serve as primary contact with Salesforce Account Executive and implementation external consultants, working with VP of IT and Facilities on contract negotiations, payment processing, etc.
• Ensure integrations with ACME Ticketing, Click & Pledge, and Chaindrive/Shopify are working effectively and maximizing museum investment

Minimum Education Required

• Bachelor’s degree or professional equivalent
• Certified Salesforce Administrator, Advanced certification preferred

Minimum Experience Required

• 3 years as Salesforce Administrator, NPSP preferred
• 1 year of Pardot/Account Engagement/Marketing Cloud