JOB TITLE : Receptionist

DEPARTMENT / CLASSIFICATION : Customer Service / Non-Exempt / Non-Union

REPORTS TO : Customer Service Manager

SUPERVISES : N / A

SALARY : $18.54 - $19.63

JOB SUMMARY : Under the supervision of the Customer Service Manager, the receptionist will be the first point of contact for the Humane Society for Tacoma & Pierce County.

The receptionist also provides administrative support to the organization by distributing correspondences, redirecting phone calls, and greeting guest who enter the lobby.

• Greet and welcome guest when they arrive at the office
• Direct visitors to the appropriate person and / or office
• Answer, screen, and forward incoming phone calls
• Provide basic and accurate information in person, via telephone, and via email
• Receive, sort, and distribute daily mail and deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbooks, issue visitor badges, etc.)
• Update HSTPC general calendars and schedule meetings
• Arrange travel and accommodations as requested by the Customer Service Manager
• Keep phone and email records up to date with accurate information
• Perform other clerical duties such as filing, photocopying, transcribing, and faxing as needed.
• Maintain confidentiality of employee records, financial information, and customer information
• Interacts with co-workers and volunteers in an efficient and courteous manner to ensure a cooperative team environment amongst all departments
• Represents the HSTPC in a positive manner by professional personal appearance
• Model and encourage the humane treatment of animals
• Ensure a safe work environment, following all safety guidelines and modeling safe work practice
• Willing and cooperatively performs other duties as assigned by proper authority, that may not be in specific job description
• Is flexible with scheduling as needed to meet the needs of the organization

MINIMUM QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum one-year experience as a receptionist, front office representative or similar role
• Able to understand and carry out verbal and written instructions
• Good organizational skills and attention to detail
• Able to analyze needs, prioritize work, and follow through
• Able to establish and maintain an effective working relationship with other staff
• Able to work independently, as well as on a team
• Reliable and dependable

Education / Certification :

• High School diploma.
• Office Management certification is a plus

Experience :

• Strong knowledge of generally accepted accounting principles
• Extensive experience with office equipment including computers
• Proficiency in Microsoft Office Suites (Excel, PowerPoint, Word, SharePoint, Teams)

PI240382818

Last updated : 2024-05-03