Service Coordinator: University Bike Center (Oak Street)

The role is responsible for bottom-lining Service Department-related responsibilities at The Hub’s University Bike Center location. This position works closely with the University Bike Center Operations Coordinator and Minnehaha Service Coordinators. This is a full-time, year-round position that classifies as Level 4 of The Hub’s wage scale.

Shared Daily Responsibilities

*Check-in bikes and diagnose accurately, schedule repairs and write up service tickets according to Handbook Policies and Procedures *Collaborate with other Coordinators and staff on all service and retail interactions (including custom builds, new bike sales, special orders, accessory sales, etc) *Work with staff to ensure that Hub service Standards and Policies are followed (bottom-lining that people are doing double-checks, properly creating service tickets, documenting component/customer issues, etc.) *Coordinate tasks amongst other workers to ensure workers stay productive and focused *Follow The Hub’s norms and policies: communicate in respectful manner to customers and co-workers, foster a work environment free of oppression *Maintain a clean and organized front counter and service area (maintain SKU book, cleaning, opening and closing tasks, etc.) *Communicate to Personnel Coordinator when an employee is not fulfilling Hub norms, policies or job description

Shared Administrative Responsibilities (divided and agreed upon amongst the Coordinators)

*Understand The Hub’s Resolution Process and a Coordinator’s role in carrying it out *Oversee the fulfillment of the proposal and contract for the University Bike Center and adhere to all agreements made with the University of Minnesota and the RFP *Maintain communication and effective relationships with University staff, student groups, and the public *Be involved in hiring processes as necessary (i.e., Seasonal Service Technicians, Service Coordinators, Oak Operations Coordinator). *Communicate with the Minnehaha Service Coordinators to maintain consistent systems of operation between shop locations *Maintain accountability of other coordinators and staff *Adhere to budgets and get pre-approval for changes of budget *Work with Depositor to help any staff with recurring cash drawer issues *Website Participation: provide website updates specific to University Bike Center, make sure University Bike Center website information is updated in a timely manner with accurate information, correct grammar, and proper spelling *Ensure that projects and tasks have follow-through, timelines, and people to bottom line them *Maintain a safe environment for staff and customers

Individual Responsibilities

*Create a yearly labor budget in collaboration with Finance Coordinator and Internal Operations Coordinator, and maintain margins of that budget *Create a tool and consumables budget in collaboration with Finance Coordinator and Internal Operations Coordinator, and maintain margins of that budget *Create, maintain, & update the University Bike Center staffing schedule to fulfill seasonal staffing needs. *Work with the Internal Operations Coordinator to develop staffing solutions *Maintain accountability and coordination of service department staff *Work with repair staff to be sure that any repairs waiting for parts are finished in a timely fashion *Schedule weekly repair queue *Keep labor prices and SKUs updated in both the point of sale system and written documents, as well as be the go-to person for related questions *Keep bike storage area current by coordinating the clear-out of long-held repairs as well as working with Bike Buyers to keep the warranty bikes up-to-date *Be able to answer technical repair questions from mechanics *Orchestrate ongoing self-education in pursuit of mechanical expertise *Stay up-to-date on Hub products and repair services *Work with other Service Coordinators to develop and update service area policies *Communicate with Service Department and Oak Street Operations Coordinator for any parts that need to be ordered for repairs or warranty *Ensure that system is followed for tool maintenance and organization, and repair area cleanliness *Coordinate tasks amongst other workers in service area (bike builds, repair, and check-in) *Work with Education Coordinator to schedule time for classes *Uphold repair certification guidelines and policy *Help to coordinate Service Department trainings *Bottomline the completion of service warranty claims at this shop location. *Work with other Service Coordinators to facilitate an annual review of the Service Department Handbook. *Be the point person and resource at University Bike Center for repair certification system

Desired Qualifications

*Experience in communication and interpersonal group relations *Organized and detail-oriented *Self-motivated; ability to prioritize tasks; & work independently and efficiently *Ability to have candid conversations with co-workers and maintain an open and respectful environment *3-5 years’ work experience as a mechanic in a professional bike repair setting *Management/supervision experience *Experience with consensus decision-making *Second spoken language skills (especially in Spanish, Somali, Oromo, and/or Hmong) a plus

Time Commitment

*Position is full time and year round, 32-40 hrs/week, with one weekend shift required weekly. 8-16 hrs/week are spent fulfilling the Oak Service Coordinator’s roles and responsibilities, remaining hours are filled with sales/repair shifts at the Oak Street location. *Attend monthly General meetings (1.5 hrs/month) *Organize and attend monthly Service Coordinator meetings (1.5 hrs/month) *Attend monthly financial meetings (1.5 hrs/month) *Organize and attend Service and Sales trainings (up to 3 hrs/month) *Occasional overtime may be required in the summer season (March - September)

Compensation

*Hourly wage starts at $18.75/hr, with additional consideration for experience *PTO, plus the flexibility to request additional unpaid time off *Employee discounts on bike and product purchases *Paid parental leave available after 1250 hours worked *Option to apply to become a Worker-Owner after 1000 hours worked, which includes partially-subsidized health insurance and annual profit-sharing

____________________

The Hub Bike Co-op does not and will not discriminate for or against any employee or applicant for employment based on sex, gender expression, gender identity, race, religion, creed, color, national origin or ancestry, age, disability, marital status, sexual orientation, military or veteran status, genetic information, child or spousal support withholding, citizen or immigration status, or status with regard to public assistance. This policy applies to all aspects of employment at the Hub Bike Co-op, including recruitment, advertising, hiring, training and development, promotions, transfers, terminations, demotions, layoffs, compensation and benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $18.75 - $28.50/hour.

About The Hub Bike Co-op: The Hub Bike Co-op is a worker-owned and operated bicycle repair and retail center serving the greater Twin Cities cycling community. We provide a welcoming and safer space for people from all walks of life to approach cycling in a non-judgemental atmosphere, whether they are commuters, recreational riders, competitive cyclists, or are just beginning their cycling adventures. Our motto is, "All types of bikes, for all types of people." In addition to our curated spread of bikes, cycling accessories, and cycling apparel, The Hub offers many complementary services, including: -Financially-accessible bicycle repair classes -Refurbishment and resale of used bikes at great value -DIY bike repair stations for rent -Comprehensive bicycle fittings -Free open shop nights in partnership with Twin Cities Grease Rag and the Bicycle Alliance of Minnesota, with specific offerings for femme and gender diverse folks and BIPOC folks -A full suite of repair services tailored to your individual cycling needs by our personable and professionally-certified mechanics The Hub prioritizes mindfulness for a positive environmental, economic, and social impact in our business operations whenever possible. We source locally-produced and environmentally-friendly products and shop supplies, and take our services as community scrap metal, rubber, and e-waste recyclers seriously. We strive to purchase our product from other local and independently-owned businesses and reinvest in our local economy. We are actively involved with our neighborhood organizations, residents, and local government to promote the accessibility of cycling on an individual, structural, and legislative level. As a cooperative, we center the well-being of workers, and stand behind and strategically support growing cooperatives and collectives, and unionization and worker's rights movements. Our faith in the power of the bicycle to unite people, provide economic and transportation liberation, boost well-being and quality of life, and to serve as a functional and enjoyable alternative to a car-centric society is behind everything that we do. Learn more about us at www.thehubbikecoop.org.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock and hiring tools.