10 Front Desk Attendant Jobs in Hanover, MD
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The Hotel at Arundel Preserve is Hiring a Front Desk Attendant Near Hanover, MD
- Accurately perform required tasks on the PMS in a timely manner
- Occasionally make, confirm and cancel guest reservations
- Communicate efficiently with other departments
- Help maintain and stock pantry items
- Ensure cleanliness of front desk and office area (i.e., clean up, package dispersing, dust free, etc.)
- Maintain complete knowledge at all times of:
o All hours of operation
o All guest room layouts, bed types, décor, appointments and locations
o All room rates, special packages and promotions
o Daily house count and expected arrivals/departures
o Scheduled daily group activities - Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Accurately, efficiently and professionally process all guest check-ins and check-outs
- Verify registration card information with the guest
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
- Direct Bell Person/Shuttle Driver to escort guest and transport their luggage to the room
- Handle overbooked or "walked" guests
- Accept and record wake-up call requests
- Monitor, send and distribute guest faxes
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Resolve discrepancies on the room status report with Housekeeping
- Match the "bucket check" to in-house guest ledger report; report discrepancies to Manager
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
- Balance all cash, credit, direct bill receipts and other paperwork completed during shift
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Complete required Appraisals
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Availability during peak operating times, ie: Weekends, Holidays and Special Events
- Work as a team member to ensure our guests have the best possible experience
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Contribute to team/company engagement efforts
- Perform other duties as assigned by Manager and/or Supervisor
- Must be able to lift 50 pounds or more
- Must be able to stand for 8 or more hours
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent time management skills
- Excellent interpersonal skills
- Sound leadership and managerial skills
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
- Technical knowledgeable and competency in necessary systems and software:
- [Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc]
- Some college or training in the Hospitality industry preferred
- Previous experience as a Front Desk Agent
- High School Diploma or equivalent required. [Associates] degree in relevant field preferred
Job Summary
Full Time
Restaurants & Catering Services
$28k-37k (estimate)
12/23/2022
04/27/2024
thehotelarundel.com
FREWSBURG, NY
25 - 50
Private
<$5M
Restaurants & Catering Services
Related Companies
The job skills required for Front Desk Attendant include Customer Service, Leadership, Time Management, Life Insurance, Verbal Communication, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Attendant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Attendant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Attendant positions, which can be used as a reference in future career path planning. As a Front Desk Attendant, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Attendant. You can explore the career advancement for a Front Desk Attendant below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Attendant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Attendant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Attendant job description and responsibilities
Front desk attendants may be responsible for monitoring lobby and/or front entrance security cameras.
04/15/2022: Erie, PA
Front desk receptionists may also be asked to update appointment calendars, validate parking tickets, or perform filing and clerical duties.
01/23/2022: Des Moines, IA
Hotel front desk employees also known as guest services employees are responsible for making sure each guest has a pleasant experience at a hotel.
01/19/2022: Rock Hill, SC
While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions.
02/13/2022: Pueblo, CO
For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business.
03/26/2022: Lompoc, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Attendant jobs
There are many benefits of a front desk receptionist job.
03/15/2022: Fayetteville, NC
Most hotel front desk clerks work their positions full-time, though depending on the specific hotel or resort, part-time and seasonal positions may be available.
04/12/2022: Greenville, MS
Employers look for front desk skills on candidate resumes to help them decide whether a candidate has the right qualifications to support the daily operations of their business.
04/17/2022: Provo, UT
Receptionists, office assistants, hotel desk assistants, or customer service associates are all examples of professionals who use front desk skills to complete their job efficiently.
04/14/2022: Sarasota, FL
Proven experience as front desk representative, agent or relevant position.
02/11/2022: Appleton, WI
Step 3: View the best colleges and universities for Front Desk Attendant.
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