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Internal Medicine Associates (IMA) Primary Care Practice
PRINCIPAL DUTIES AND RESPONSIBILITIES:
The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. This role provides general administrative support to healthcare providers in this high-volume, ambulatory setting.
* Welcomes patients and visitors to the clinic in a professional, consistent, timely and respectful manner.
* Effectively interacts with a diverse population.
* Performs all check-in and check-out functions as outlined by MGH/MGPO front desk standards, including verifying demographic and insurance information.
* Collects co-payments and meets copay collection targets as set by the Division and Primary Care.
* Triages complex telephone calls utilizing courteous customer service skills.
* Manages flow in waiting room, including updates to patients on wait times, and maintains neatness.
* Actively participates in the "team huddles" as part of the caring role of patients in team-based care.
* Schedules appropriate resources, such as interpreter services, as needed for the patient visit.
* Provides clinicians with scheduling support and day-to-day support.
* Verifies insurance coverage and alignment with the correct PCP
* Actively involved in Primary Care practice re-design and process improvement.
* Tracks and coordinates appointments related to patient population management initiatives.
* Assists in training and orientation of new coordinators and staff.
* Performs all duties and responsibilities of a Patient Service Coordinator I and II.
* Performs all other duties that are unit specific and are appropriate to this level of position.
* Other tasks as assigned.
Qualifications
EDUCATION:
* High school diploma or GED equivalent required
* 3- 4 years of related experience preferably in a healthcare setting.
* Undergraduate or Associates degree preferred
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
* Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures.
* Ability to effectively manage day-to-day operational tasks. Adeptly establish priorities. Is flexible to accommodate changes in priorities.
* Demonstrates initiative, continually strives to enhance the credibility of department. Takes ownership and responsibility for work and behavior.
* Ability to solve problems and resolve complex issues on behalf of providers and patients.
* Appropriately seeks guidance and direction.
* Excellent interpersonal and communication skills and a good command of English language.
* Exceptional customer services skills.
* Knowledge of Microsoft Office Suite; Epic experience preferrable
WORKING CONDITIONS:
* General clinic office setting.
* High volume ambulatory clinic.
Full Time
$59k-76k (estimate)
05/30/2024
06/15/2024
massgeneral.org
BOSTON, MA
7,500 - 15,000
1811
Private
CATHY E MINEHAN
$1B - $3B
Ambulatory Healthcare Services
Massachusetts General Hospital provides diagnostic and therapeutic care services.
The following is the career advancement route for Patient Services Coordinator III positions, which can be used as a reference in future career path planning. As a Patient Services Coordinator III, it can be promoted into senior positions as an Outpatient Services Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Coordinator III. You can explore the career advancement for a Patient Services Coordinator III below and select your interested title to get hiring information.