Description

The Hiller Companies, LLC has an immediate opening for Service Sales Representative. 

Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. For more than 100 years, we have been laser-focused on one goal – making the world a safer place. We are proud to be on the forefront of technology and innovation by creating adaptable safety solutions. As we continue to grow and expand our life safety footprint, we pledge to keep our customers top of mind while striving to design, install and service the most compliant, reliable systems available.

What you’ll do:

• Create and execute a weekly customer call plan, partnering with Sales Manager on targets and strategy.
• Respond to all sales leads in a timely matter.
• Daily cold calls to prospective customers not currently doing business with Hiller.
• Account management activities to maintain/increase service revenue with existing customers.
• Daily visits to customers to document on-site systems, equipment, and contact information. 
• Provide electronic quotes for new or additional services using industry specific service program. 
• Follow up on previously submitted quotes with visits or calls to secure the business, overcoming customer objections, issues, or concerns as necessary.
• Verify accurate customer contact information and equipment information for clients & projects.
• Coordinate with team to ensure that the correct parts are being ordered for quoted repair jobs.
• Maintain strong working relationships with the Hiller technicians and office staff to facilitate effective communications and exceptional customer service.
• Continually learn all aspects of all products, programs, and services offered by Hiller.

Qualifications

• The ideal candidate will have experience in the fire and life safety industry, and ideally in a service sales capacity.
• Typically, three to five years of successful end-user business-to-business outside sales experience. Experience in service sales is preferred. Demonstrated ability to close sales based on value, not price.
• High School Diploma/GED Required.
• Bachelor’s degree preferred with at least 2 years of proven work experience.
• Previous fire protection experience and/or Business to Business sales is a plus.
• Must be proficient with Microsoft Office Suite.
• Excellent customer service skills.
• Ability to learn, interpret and apply local fire codes.
• Strong oral and written communication skills and English language fluency.
• Excellent organizational skills and time management skills are required.
• Excellent team working ability to ensure smooth turnover of details once service is sold.
• Must be able to work closely and well with others in a team environment.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly, and Make it Fun.

We offer competitive pay and most employee benefits start from the first day of employment, including:

• Medical, Dental & Vision Insurance
• 401(k) with fully vested employer matching funds
• Company Paid & Voluntary Life Insurance
• Company Paid Short Term Disability Insurance
• Voluntary Long Term Disability, Critical Illness & Accident Insurance
• Company paid training and development opportunities
• Apprenticeship and Early Careers programs
• Company paid Employee Assistance Program
• Employee referral bonus program
• PTO
• 8 Paid Holidays