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The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.
The key responsibilities and accountabilities for the Airport Operations Manager are:
* Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function
* Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
* Resolves customer issues, ensuring a positive customer experience
* Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
* Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
* Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
* Conducts performance evaluations that are timely and constructive, where applicable
* Manages the airport and assigned locations/geographic areas when the General Manager is not present
* Participates in the recruiting process, as required
* Provides management with various updates and indicators as requested
* Remains current on all administrative duties according to company policy
Educational Background:
High School Diploma required
Bachelor's Degree preferred
Professional Experience:
1-3 Years prior experience of customer service or operations, according to specific job duties
Experience in car rental, hospitality, or tourism a plus
Results orientation
Ability to direct and motivate teams
Ability to work effectively with Senior leaders
Knowledge:
* Customer service resolution practices
* Excellent communication techniques
* People management and leadership capability
* Sales Management/Coaching ability
* Operations Management
Skills:
* Highly organized
* Ability to solve problems independently
* Working knowledge of Microsoft office suite.
* Time Management skills
* Customer service aptitude - Ability to address and resolve customer service issues
* Excellent oral and written communication skills
Competencies:
* Personal Accountability
* Effective Communication
* Demonstrates Initiative
* Passion for Customer Service & Stakeholder Success
* Trust & Integrity
* Adaptable and Flexible
Full Time
$99k-127k (estimate)
05/02/2024
05/15/2024
hertz.com
PORTSMOUTH, NH
>50,000
1918
Public
LEWIS FEROLA
$5B - $10B
Consumer Services
Hertz is a provider of vehicle rental and leasing services for individuals and businesses.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.