Operations Manager (F&B Dept)
Location: Malibu Jack's Lexington
Position Type: Full Time

Company Overview:
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

Job Summary:

An Operations Manager has responsibility for the entire center, by performing the following duties, either personally or by delegating through subordinates.

Management:

• Recruits, hires, trains, evaluates, and terminates all functional managers.
• Exemplifies the core value philosophy to all subordinates.
• Builds a culture centered around the core values throughout the facility.
• Maintains an open-door policy.
• Co-Lead weekly Ops L10 with GM.
• Addresses and resolves all guest issues personally or given to GM if major issue.
• Works with GM to achieve year over year growth and profitability
• Holds GSM’s accountable for providing great guest service & upholding core values
• Schedule GSA’s 2 weeks in advance
• Ensures all Jolt checklists are being done on time and done correctly by all team members
• Getting monthly reports together for the accountants
• Maintains team member personnel files, forms, and records.
• Establishes sites goals and develops efforts to ensure that goals are met or exceeded.
• Coordinates facility & building maintenance.

Financial:

• Ensures that deposits are made in a timely manner.
• Takes responsibility for all daily cash deposits.
• Submits all required payroll records.
• Meets or exceeds financial goals set by team
• Creates loss prevention measures
• Develops new ways to increase revenue and average spend per guest
• Manages cost for all aspects in facility including labor & goods sold

Safety:

• Ensures that all Team Members comply with health and safety rules and regulations.
• Implements and documents required safety programs.

Key Responsibilities:

• Enter Job Responsibilities here

Education:

• High school diploma or general education degree (GED); and a minimum of 2 years of management experience in the field; or equivalent combination of education and experience

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements:

• Working knowledge of the Internet, Microsoft Office Professional, and willingness to learn new software platforms such as out POS system, party booking software and scheduling.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Additional Requirements:

• Position requires consistent activity, such as walking, bending and lifting
• Must be able to work holidays and weekends
• Employment contingent on background check

Benefits:

Malibu Jack's offers excellent benefits that include:

• 401(k) Retirement Plan
• 401(k) Company Matching
• Health Insurance
• Dental Insurance
• Vision insurance
• Paid Time Off
• Employee Discounts

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

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