Position Summary:

The Front Desk Ambassador is the Hearthstone’s first impression to the public. Management of the Hearthstone’s phone system and information is important to all operations. The Front Desk Ambassador provides general information to all inquiries. During emergencies, this person directs all calls and persons to their appropriate destinations. 

This is not a Work from Home position. It requires in-office attendance.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Duties/Responsibilities:

• Provide a welcoming and supportive atmosphere for residents, guests, and staff.
• Greet visitors in an upbeat, courteous, and respectful manner.
• Screen all guest to ensure the resident’s privacy and security.
• Provide general reception services for the Hearthstone by answering the telephone and directing callers to the appropriate destination. 
• Support the transportation functions of the organization. 
• Help those waiting at the front desk. 
• Make room and parking reservations.
• Provide clerical support across the organization. 
• Maintain inventory of office and break room supplies. 
• Oversee the copying and distribution of notices to the Hearthstone residents as required. 
• Use and maintain all forms associated with the Hearthstone business that are directed through the front desk. 
• Maintain professional appearance of front desk and lobby area. 
• Monitor the fire panel. 
• Contact Maintenance and Environmental Services through walkie-talkie for all emergencies and matters as appropriate. 
• Receive and Dispatch Maintenance Department work orders through the work and asset management computerized maintenance management system (CMMS) platform. 
• Report all information relevant to the next shift’s team member.
• Contact residents when deliveries have arrived.
• Process incoming mail for the entire facility. 
• Other tasks assigned by management. 

People from all around Seattle who come to work at The Hearthstone want to feel as if they're doing something of value. Whether for nursing jobs, accounting positions, the IT department or for any other spot, helping to provide the highest quality retirement lifestyle for our senior community is the very definition of worth and value.

There are many departments at The Hearthstone where employees can build careers, from nursing jobs to dining services and dozens of positions in between. We are an employer of choice in the Seattle, Washington area.

EEO Employer

• 403(b) Retirement Plan
• Employee Assistance Program
• Medical & Dental 
• Flexible Spending Account Option available
• Life / AD&D
• Paid Bereavement Leave
• Paid Holidays
• Paid Sick Leave
• Paid Vacation
• Subsidized Metro Bus Pass
• Company provided Long-term Disability Insurance
• Voluntary Life / AD&D
• Voluntary Short-term Disability Insurance
• Voluntary Vision Insurance
• Fitness Center - Free