Client Care Coordinator

The Heart of the Matter Relationship Counseling is looking for a part time Client Care Coordinator with the ability to assist in onboarding new clients.

The ideal applicant will have good knowledge of google workspace as well as the ability to empathically engage with clients and their needs while facilitating onboarding.

Job Type:

Part time, roughly 10-20 hours a week. Flexible schedule includes remote work with additional 1-2 hours in the office per week.

Job Description:

Client Care

• Respond to new client inquiries via phone and website and match new clients with the best suited therapist
• Provide new clients with onboarding forms and ensure completion
• Verify client insurance benefits, inc deductible and copay
• Provide support to therapists with scheduling and billing issues
• Assist managers with developing procedure documents and spreadsheets.
• Weekly miscellaneous admin tasks in the office.

QUALIFICATIONS

• Healthcare experience preferred
• Excellent oral and written communication skills.
• Warm, welcoming and empathetic demeanor
• Self-starter who is able to think quickly and work well with a team.
• Experience with CRM programs/software is a plus!
• Must be organized & efficient, managing timelines and working independently
• We are looking for individuals who are eager to learn and can grow with us.
• Align with the Heart of the Matter mission, vision, and values.

The Heart of the Matter Relationship Counseling is a small private practice of ten therapists offering individual and couples counseling at our office in Old Town. We believe in creating the best atmosphere for our clients and employees and giving back to our community. Our mission is to help members of our communities reconnect with the things that are truly important and thrive, both in their own lives and in their relationships. We are a fun, dynamic, and collaborative team who values working collaboratively and helping improve the relationships and wellness of our communities.

The Heart of the Matter Relationship Counseling lives by values that guide who we are as a team and how we present to our communities. We hire staff who bring these values to life.

: Building strong, meaningful relationships is a basic need for all of us. We value building relationships within our community and helping our clients do the same. It’s also a hallmark of our business to promote strong, lasting bonds within our team and to work collaboratively both in the office and out in the community.

: We’re committed to providing the best atmosphere for our clients and our team. Our commitment is seen in our beautiful workspace for our employees and a comforting space for our clients.

For consideration, please email COVER LETTER and resume to:

HeartoftheMatterCareers@gmail.com

Job Type: Part-time

Pay: From $25.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in San Diego, CA 92110