Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

Join Our Growing San Diego Team Today!
Do you value professionalism and punctuality? Are you looking for an opportunity to rapidly grow with a company? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service/sales professionals are now available across the country.
JOB SUMMARY
Primary responsibilities of this role:

• Answers incoming client telephone calls and responds to inbound service requests
• Makes outbound calls to schedule service calls
• Makes "Happy Check" calls about service visits

Compensation:

• Very competitive compensation based on experience and performance
• Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary
• 401K with Company Matching!

Compensation: $45,000.00 - $60,000.00 or more per year including Bonuses
Perks:

• Growth & Advancement Opportunities
• Paid Continuing Education
• On-site Gym and Shower Access
• Employee Discounts on services such as discounted Mortgage Rates

Benefits:

• 100% PAID Medical Insurance
• Dental and Vision plans
• Life Insurance plan

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
• Performs "Happy Check" phone calls, asks for and replies to customer reviews.
• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
• Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues

MINIMUM REQUIREMENTS

• Prior inside sales experience preferred
• HVAC industry experience a plus
• High school diploma or equivalent required
• Must have good computer software skills
• Fast typing with experience in data entry
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Bilingual a plus

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.