For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our Commercial Lines Intelligent Document Management team is currently seeking a Team Lead in our Worcester, MA location. This is a full time, non-exempt role.
POSITION OVERVIEW:
The Team Lead coordinates and is responsible for the day-to-day activities associated with the processes and staffing of a fast-paced service focused operation. Participates in and provides input for training programs, volume tracking, and quality controls within the department.
IN THIS ROLE, YOU WILL:

• Support and motivate employees to meet and exceed customer service level standards
• Partner with customers, vendors, and management to enhance our service capabilities
• Assign priorities and balance daily work within the department
• Analyze staffing and productivity data to identify process improvements
• Create detailed documentation for department workflow processes
• Support department, management, and organizational initiatives
• Ensuring proper staffing levels during vacations, holidays, and peak business times

WHAT YOU NEED TO APPLY:

• Bachelor’s Degree preferred or equivalent work experience
• Supporting a high-performance team in an evolving environment
• Maintaining and creating partner relationships
• Ability to routinely lift up to 50 pounds and push/pull a wheeled cart that may exceed 100 lbs.
• Ability to repeatedly twist and reach while sorting documents into multiple bins.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
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