The Good Shepherd Community Clinic, Inc. is Hiring a Patient Care Coordinator Bilingual Spanish Ardmore OK Near Ardmore, OK
Benefits:
Great culture
Generous PTO
Dental insurance
Health insurance
Vision insurance
The Good Shepherd Community Clinic, Inc. in Ardmore, Oklahoma is seeking a Bilingual (Spanish/English) individual to serve as Patient Care Coordinator. This individual will establish close relationships with patients and serve as the primary point of contact for our patients within a clinic setting.
Knowledge and Experience:
Experience working as a Medical Assistant in a clinic setting
Experience working in community health
Must have excellent Customer Service skills
Responsibilities:
Patient / Care Team Communication:
Clear communication with patients both in person and via phone and electronic means
Establish close relationships with and serves as primary point of contact for patients
Provide resources and promote self-management to patients
Communicate with Care Team members to facilitate patient care
Appointment Confirmation
Billing / payment questions
Maintain strict confidentiality in accordance with health center policies including private health information
Interact with patients prior to and after primary care physician appointments to review and update care plan with the RN Care Team Director
Interest in assisting patients reach personal and lifestyle goals
Strong understanding of cultural competencies within the target population
Meet with Care Team (including, but not limited to, RN care team director, primary care provider and behavioral health consultant) to discuss patient care issues and needs and facilitate patient health care
Ability to build relationships with different types of people, including patients, organization members, and health care providers
Good communication and interpersonal skills and ability to speak concisely to patients and Care Team members
Passionate, trustworthy, and empathetic when working with patients
Care Navigation / Coordination / Management
Commitment to the mission of care coordination
Organized with the ability to prioritize and problem solve
Confidential patient material and appointment tracking
Introduction to GSCC services
Perform new patient intake services
Eligibility assistance for insurance coverage
Health risk assessments – social determinants of health, etc.
Identify resources for patients to overcome barriers to care, such as transportation, housing, and childcare arrangements
Community resource coordination / referrals
Remain aware of current community services offered by service providers, such as mental health, housing, and employment assistance
Maintain accurate and timely documentation of all patient encounters and complete reporting requirements according to organization standards
Track patient information, schedules, files, and forms in a confidential manner including private health information
Track patient attendance and follow-up at medical appointments as well as any referrals and patient navigation sessions and initiate outreach and missed appointment procedures
Patient education
Observe, report, and assess patient self-administration of medication
Medication restocks calls
Referral and preauthorization management
Translation coordination
Flexible and adaptable in response to changing patient and health care providers’ needs and requests
Exposure to issues of trauma, behavioral health, complex chronic disease, death and dying
Behaviors:
• Respect for all others; seeing value in all people
• Positive attitude
• Ability to work closely and collaboratively with team members
• Performs all duties in an independent manner with minimal supervision and directions, shows initiative
• Must be able to work as a member of a team and promote teamwork with other staff members
• Works well with supervisor and all others in positions of authority
• Consistently shows ability to recognize and manage priorities
• Has the ability to manage multiple projects to conclusion
Attributes:
• A high degree of personal and professional discretion and integrity
• Excellent interpersonal and conflict resolution skills
• Must possess attention to detail and problem-solving skills
• Strong supervisory & leadership skills
• Self-starter
• Maintains a well-groomed appearance
• Maintains a well-kept work area
• Excellent verbal and written communication skills
• Excellent organizational skills
• Excellent time management skills
• Strong analytical and problem-solving skills
Physical Requirements:
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone. Good eyesight and manual dexterity skills are essential. Must have sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas. May be exposed to infectious diseases, blood-borne pathogens, and occupational dangers.