• The Patient Experience (PX) Nurse Advocate intakes compliments, complaints, and grievances, and determines the appropriate review, resolution, and/or escalation within the organization to address feedback in accordance to hospital and regulatory guidelines.

• Partners with appropriate leadership departments, including Administration, Nursing, Physicians, Accreditation, Risk, and Quality, to ensure compliance when resolving concerns, and for providing recommendations to PX leadership about identified needs.

• Engages with patients, and coordinating communication between patient/families and the healthcare team to expedite the best outcomes for the patient related to any complaint or grievance received.

• Triages feedback from the discharge callback system by using their clinical expertise and skill set to triage the patient’s needs, and escalate clinical and nonclinical needs to the appropriate leader or physician necessary for resolution.

• Reports to the Patient Experience Manager and partners with the Patient Experience team to trend feedback from advocacy calls, discharge callbacks, complaints/grievances, and survey data to identify recommendations for improvement.

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice: At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.