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Job Summary:
We are seeking a dedicated and compassionate Patient Representative to join our healthcare team. As a Patient Representative, you will play a vital role in providing exceptional customer service and administrative support to patients in a medical office setting. Your primary responsibility will be to ensure that patients have a positive experience during their visit and receive the necessary assistance with their administrative needs.
Duties:
- Greet and check-in patients with a smile upon arrival, ensuring accurate demographic and insurance information is obtained
- Set the atmosphere for a healing and peaceful environment that is warm, supportive, caring, and joyful. Comfort patients by anticipating their needs.
- Register and check-in patients promptly (new patients within 15 minutes and established patients 2-3 minutes).
- Schedule patient appointments and follow-up visits, coordinating with healthcare clinicians and other staff members
- Answer phone calls, respond to inquiries, and provide information about services offered
- Collect patient payments, verify insurance coverage, and process billing information
- Perform billing charge entry and other check out procedures
- Schedule in-network patients
- Maintain patient records, ensuring accuracy and confidentiality of sensitive information
- Assist with medical administrative tasks such as filing, scanning, and organizing documents
- Collaborate with healthcare professionals to coordinate patient care and address any concerns or issues
- Provide exceptional customer service by addressing patient inquiries, resolving complaints, and ensuring overall satisfaction
- Remind established patients of their appointments at least 24 hours prior to appointment.
- Remind and verify check-in details for new patients of their appointments at least 72 hours (about 3 days) prior to appointment
- Notify clinician of patient’s late arrival to include rescheduling or moving late arriving patients when necessary
- Maintain a same day cancellation list of patients to fill clinicians' schedules for cancellations or no shows
- Maintaining a clean and presentable front office, reception area, hallway, bathroom, and viewable kitchen area
- Assist other staff members with their duties as workload allows
- Oversee and reply to patient written communication with the office including but not limited to business email, wix-business webpages, and social media communications
- Other responsibilities as given by and accepted by office administration
- Cross training and training inexperienced staff
- Follow rooming procedures and turnover between patients
Requirements:
- Previous experience working in a medical office, or medical administrative support role is highly preferred (at least 3 years experience)
- Familiarity with medications, medical terminology and procedures is advantageous
- Excellent communication skills, both verbal and written
- Strong organizational skills with attention to detail
- Proficient in using office software applications (e.g., Microsoft Office Suite)
- Ability to multitask and prioritize tasks in a fast-paced environment
- Compassionate demeanor with the ability to empathize with patients' needs
- High level of professionalism and integrity when handling sensitive information
-Comfort using and answering the phone and directing calls.
- Typing 40-45 wpm
- Detailed data entry
- Appointment setting and scheduling.
- Management of records, both physically and electronically
- Teamwork
- Flexibility to keep patient care flow
Please Review Website: www.GardenofEdenRVA.com
Beneficial Skills:
- Billing and Coding experience
- Lifestyle Medicine interest
Job Type: Part-time
Pay: $14.00 per hour
Expected hours: 16 per week
Benefits:
Schedule:
Work setting:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Part Time
$37k-47k (estimate)
05/09/2024
09/04/2024
The job skills required for Patient Representative include Customer Service, Billing, Patient Care, Confidentiality, Front Office, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Representative positions, which can be used as a reference in future career path planning. As a Patient Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Representative. You can explore the career advancement for a Patient Representative below and select your interested title to get hiring information.