Job Summary Patient Representative:
We are seeking a dedicated and compassionate Patient Representative to join our healthcare team. As a Patient Representative, you will play a vital role in providing exceptional customer service and administrative support to patients in a medical office setting. Your primary responsibility will be to ensure that patients have a positive experience during their visit and receive the necessary assistance with their administrative needs.

Job Summary Patient Accounting:

We are seeking an experienced Accounts Payable / Accounts Receivable Patient Representative to join our team. The ideal candidate will have a strong background in medical billing, coding, insurance reimbursements, and possess excellent attention to detail. This position requires learning Athena Health (electronic health record ) revenue cycle management, knowledge of account analysis, and account reconciliation. The successful candidate will also have experience in medical billing and be familiar with ICD-10 codes.

Duties:
- Greet and check-in patients with a smile upon arrival, ensuring accurate demographic and insurance information is obtained

- Set the atmosphere for a healing and peaceful environment that is warm, supportive, caring, and joyful. Comfort patients by anticipating their needs.

- Register and check-in patients promptly (new patients within 15 minutes and established patients 2-3 minutes).

- Schedule patient appointments and follow-up visits, coordinating with healthcare clinicians and other staff members

- Answer phone calls, respond to inquiries, and provide information about services offered
- Collect patient payments, verify insurance coverage, and process billing information

- Perform billing charge entry and other check out procedures

- Schedule in-network patients
- Maintain patient records, ensuring accuracy and confidentiality of sensitive information
- Assist with medical administrative tasks such as filing, scanning, and organizing documents
- Collaborate with healthcare professionals to coordinate patient care and address any concerns or issues
- Provide exceptional customer service by addressing patient inquiries, resolving complaints, and ensuring overall satisfaction

- Remind established patients of their appointments at least 24 hours prior to appointment.

- Remind and verify check-in details for new patients of their appointments at least 72 hours (about 3 days) prior to appointment

- Notify clinician of patient’s late arrival to include rescheduling or moving late arriving patients when necessary

- Maintain a same day cancellation list of patients to fill clinicians' schedules for cancellations or no shows

- Maintaining a clean and presentable front office, reception area, hallway, bathroom, and viewable kitchen area

- Assist other staff members with their duties as workload allows

- Oversee and reply to patient written communication with the office including but not limited to business email, wix-business webpages, and social media communications

- Other responsibilities as given by and accepted by office administration

- Cross training and training inexperienced staff

- Follow rooming procedures and turnover between patients

Patient Accounting Duties:

- Process Accounts Receivable and ensure accurate and timely payments

- Review and reconcile vendor statements

- Prepare and process accounts receivable invoices

- Monitor patient accounts for payment discrepancies and follow up on outstanding balances

- Perform account analysis to identify discrepancies or errors

- Assist with month-end closing activities, including creating reports and account reconciliations

- Provide exceptional customer service to internal and external stakeholders

- Maintain accurate and organized financial records

- Ensure patient and insurance collections via Manager and Hold Buckets daily, denials and appeals

- Promptly respond to third party billing correspondence, provide oversight, then replacement of services

- Supervise & complete action items in Electronic Health Record (AthenaHealth EHR) Workflow Dashboard daily, Billing Worklist- weekly

- Provide requested Financial Reports – weekly and monthly ie. A/R Aging Wizard, Activity Reports, Patient Communication Activity Report

- Ensure superbill is up to date, optimized and available for clinicians

- Process claims and correct claim submission errors

- Billing & Coding: process superbill at checkout, correct billing & coding errors

- Cash: verify and reconcile time of service (TOS) collections for bank deposits

- Accounts Payable- track expenses, invoice payments, reimbursements, cash advances, provide documents for income & expenses for bookkeeping

Requirements:
- Previous experience working in a medical office, or medical administrative support role is highly preferred (at least 3 years experience)
- Familiarity with medications, medical terminology and procedures is advantageous
- Excellent communication skills, both verbal and written
- Strong organizational skills with attention to detail
- Proficient in using office software applications (e.g., Microsoft Office Suite)
- Ability to multitask and prioritize tasks in a fast-paced environment
- Compassionate demeanor with the ability to empathize with patients' needs
- High level of professionalism and integrity when handling sensitive information

-Comfort using and answering the phone and directing calls.

- Typing 40-45 wpm

- Detailed data entry

- Appointment setting and scheduling.

- Management of records, both physically and electronically

- Teamwork

- Flexibility to keep patient care flow

- Experience with medical billing and ICD-10 codes is highly desirable (3 years minimum)

- Proficient in 10-key typing and data entry accuracy

- Strong analytical and problem-solving abilities

- Ability to work independently and as part of a team

Beneficial Skills:

- Lifestyle Medicine interest

If you meet the qualifications for this position, please review our website to see our values, mission and vision. If you see yourself here, please submit your resume for consideration. We look forward to reviewing your application.

Please Review Website: www.GardenofEdenRVA.com

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 24 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift

Experience:

• Medical administrative support: 3 years (Required)

Ability to Commute:

• North Chesterfield, VA 23236 (Required)

Ability to Relocate:

• North Chesterfield, VA 23236: Relocate before starting work (Required)

Work Location: In person