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Customer Service Representative
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$33k-41k (estimate)
Full Time 2 Days Ago
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American Health Associates is Hiring a Customer Service Representative Near Bradenton, FL

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, OH, PA, SC, TN, VA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.
THE ROLE: Customer Service Representative
RESPONSIBILITIES:
  • Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
  • Enter data into a specialized computer system;
  • Dispatch AHA's Mobile Phlebotomists and Couriers;
  • Track specimen collection and reporting;
  • Trouble shoot missing, incomplete, and incorrect orders;
  • Must have the ability to interact effectively and professionally with clients and coworkers always;
  • Exceptional Customer Service skills, a must.
Requirements
QUALIFICATIONS:
  • High School diploma
  • 1-year of customer service experience in healthcare, preferred.
  • Detail oriented with ability to multi-task daily.
  • Knowledge of lab test orders; solid understanding of the importance of critical results.
  • Excellent customer service and telephone etiquette skills required.
  • Effective verbal and written communications, especially listening skills.
  • 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
  • Advanced computer skills.
  • Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
  • Ensure patient privacy, confidentiality, and HIPAA are upheld always.
  • "Team Player" mindset a must!
AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!

Job Summary

JOB TYPE

Full Time

SALARY

$33k-41k (estimate)

POST DATE

05/27/2024

EXPIRATION DATE

06/09/2024

WEBSITE

themedlab.com

HEADQUARTERS

CINCINNATI, OH

SIZE

500 - 1,000

FOUNDED

1990

TYPE

Private

CEO

CAROL FRANZOSA

REVENUE

$10M - $50M

INDUSTRY

Ancillary Healthcare

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About American Health Associates

Laboratory Partners provides medical laboratory services for the long term care industry and independent physician practices.

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