Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Responsibilities:

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyzes customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments.
• Develops positive relationships with key customers; resolves customer concerns regarding warranties; explains charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

Qualifications:

• Candidate must be very professional with great customer service and communication skills.
• Computer skills needed to ensure scheduling is correct.
• Candidates who have auto industry experience/knowledge a plus!