Description

Position Summary

Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Accepts retail and commercial deposits, loan payments, processes checking and savings account withdrawals.
• Cashes checks.
• Maintains an adequate cash drawer supply at all times; this includes buying and selling currency from the vault as necessary.
• Balances cash drawer in accordance with Bank procedures.
• Answers customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line.
• Provides additional products including Official Checks and Money Orders.
• Assists customers in accessing safety deposit boxes.
• Maintains the highest level of confidentiality with all customer information.
• Promotes the Banks products and services.
• Records and processes deposits left in the night depository.
• Assists in the balancing of cash in the automated teller machine.
• Responsible for following the Banks branch opening and closing procedures.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
• Performs as a team member in allocating and coordinating the work flow.
• Contributes to the fulfillment of branch and company objectives and goals.
• Complies with all company policies, procedures and regulations.

Qualifications

Knowledge, Skills and Abilities

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Mathematical skills.
• Strong communication & organizational skills.
• Detail oriented, high degree of accuracy.
• Competence with computers, telephone, 10-key calculator and other office machinery.
• Ability to work in a fast-paced environment & under pressure as needed.
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Banks exposure to loss or fraud and the ability to think through and rationalize decisions.
• The position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image.
• Familiar with retail banking regulations and teller roles and responsibilities relating to each.
• The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED) required; or one to three years related experience in cash handling or customer service and/or training; or equivalent combination of education and experience.

Supervisory Responsibilities

This job has no supervisory responsibilities.