Position Overview:

The Operations Supervisor at The Federal Hotel plays a critical role in overseeing the daily operations of the front desk, ensuring that all procedures and brand standards are meticulously followed. This position is responsible for maintaining the highest level of guest service while also supporting front desk staff in conflict resolution and staffing needs. The ideal candidate will have a proven track record in hospitality management, with a keen eye for detail and a strong commitment to operational excellence.

Essential Functions:

• Quality Management: Monitor and ensure the front desk operations meet the high standards of service expected at The Federal Hotel, conducting regular audits and implementing corrective actions as necessary.

• Procedure and Brand Guideline Adherence: Ensure that all front desk activities comply with Choice procedures and brand guidelines, maintaining consistency and excellence in guest experiences.

• Conflict Resolution: Provide support in resolving guest complaints and conflicts, working to find solutions that maintain positive guest relations and uphold the hotel’s standards.

• Staffing and Training: Assist in managing staffing protocols, including scheduling, training, and development of front desk staff to ensure a knowledgeable, professional, and efficient team.

• Operational Support: Work closely with other hotel departments to ensure seamless operations and guest services, identifying and addressing any areas for improvement.

• Reporting: Communicate effectively with the General Manager about any issues, roadblocks, or significant incidents that could impact the department’s performance.

Qualifications:

• Education and Experience: Bachelor’s degree in Hospitality Management or related field preferred. A minimum of 2 years of experience in a supervisory role within the hospitality industry, specifically in front desk or hotel operations.

• Skills: Strong leadership and organizational skills, exceptional communication and interpersonal abilities, proficiency in hotel management software, and the ability to multitask effectively in a fast-paced environment.

• Attributes: A commitment to excellence, a proactive approach to problem-solving, and a strong team player with the ability to lead and motivate others.

Additional Information:

The Federal Hotel is an Equal Employment Opportunity (EEO) employer dedicated to diversity and inclusion in the workplace. We welcome all qualified individuals to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

This job description outlines the primary responsibilities of the Operations Supervisor. Please note that it is not exhaustive, and duties may evolve or additional tasks may be assigned as necessary to support the hotel’s operations and standards.

For accommodation requests, please contact HR@777gamellc.com.