3 Afternoon Front Desk Agent Jobs in Carson, NV

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Afternoon Front Desk Agent

The Federal Hotel

Carson, NV | Full Time

$28k-37k (estimate)

3 Months Ago

Hotel Front Desk Agent

Coakley Williams Hotel Management Company

Carson, NV | Part Time

$28k-37k (estimate)

5 Months Ago

Night Shift Front Desk Agent 1

Carson City Hotel

Carson, NV | Part Time | Full Time

$28k-37k (estimate)

6 Days Ago

Afternoon Front Desk Agent

The Federal Hotel Carson, NV

$28k-37k (estimate)

Full Time 3 Months Ago

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The Federal Hotel is Hiring an Afternoon Front Desk Agent Near Carson, NV

Position Overview
The Federal Hotel is seeking a professional and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, the Front Desk Agent plays a crucial role in providing a welcoming and efficient check-in/check-out process, addressing guest inquiries, and ensuring a memorable stay by adhering to Choice Hotel's procedures and policies. The ideal candidate will have excellent communication and interpersonal skills, a knack for problem-solving, and a commitment to delivering exceptional customer service.

Essential Functions

Greet and welcome guests upon arrival, providing a seamless check-in experience and informing them about the hotel's amenities and services.
Process guest check-outs efficiently, ensuring accuracy in billing and feedback collection.
Handle guest inquiries and requests promptly, providing accurate information about local attractions, dining options, and hotel facilities.
Maintain up-to-date knowledge of Choice Hotel's procedures and policies, ensuring compliance in all front desk operations.
Manage room reservations and availability using the hotel's booking system, accommodating guest preferences whenever possible.
Coordinate with housekeeping and maintenance departments to ensure room readiness and address any issues or concerns.
Process payments and handle financial transactions securely, following all accounting procedures.
Maintain a tidy and organized front desk area, contributing to a professional atmosphere.
Assist in handling emergencies or complaints, ensuring guest satisfaction and escalating to management as necessary.
Participate in ongoing training and development to enhance job performance and knowledge of hotel operations.

Required Experience:
1 to 2 years

Previous experience in a front desk or customer service role, preferably in a hotel setting.
Familiarity with hotel reservation and booking software.
Strong communication and interpersonal skills, with the ability to interact positively with guests and team members.
Excellent organizational skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Professional appearance and demeanor.

Physical Demands and Work Environment