FedCap is currently hiring for a full-time IT / Technical Support Specialist to provide an array of assistance to our staff in the South Portland, ME area. This information technology position earns a competitive wage.

In addition to competitive pay and our highly energized and supportive culture, we offer our ITs / Technical Support Specialists excellent benefits.

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial online application. We hope to meet you soon!

DAY-TO-DAY

In this role, you provide exceptional technical support services to our team. You respond to a variety of support requests, including troubleshooting applications, OS installs, system upgrades, password resets, and iOS support. Whether providing assistance in person or remotely, your friendly, helpful attitude always comes through.

You go onsite to configure or inspect products and services. As new and existing technologies are rolled out, you provide support and training to various internal departments. You love using your critical thinking skills to provide solutions. Most of all, you enjoy being an essential member of a friendly and knowledgeable information technology team that helps our organization thrive!

ABOUT FEDCAP

Founded in 1935, the Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. For over 85 years, we've developed scalable, innovative, and potentially disruptive solutions to some of society's most pressing needs. We provide educational services, vocational training in high-growth labor industries, behavioral health services, and skill-building programs to every age group, all of which are meant to help people achieve long-term self-sufficiency.

We are committed to improving the economic and social well-being of the impoverished and disadvantaged. Our services are only as effective as the quality of the people who make up our team. To achieve our mission, we strive to attract and retain talented and committed staff who believe in our cause. This is why we provide competitive compensation, great benefits, and plenty of opportunities for personal and professional growth.

OUR IDEAL IT / TECHNICAL SUPPORT SPECIALIST

• Organized and flexible - thrives in a fast-paced environment
• Top-notch communicator - has solid verbal and written communication skills
• Focused - has an excellent eye for detail
• Analytically minded - able to spot problems quickly and determine underlying causes

If this sounds like you, keep reading!

REQUIREMENTS

• Bachelor's degree in business, computer science, or a related field
• Microsoft certifications relevant to the current technology and systems
• 3 years of previous experience supporting relevant technologies and systems
• OR the equivalent combination of experience, education, and certifications

If you meet the above requirements, we need you. Apply today to join our information technology team!

Location: 04106