Position Summary: Provides case management and crisis intervention to victims of domestic violence; provides constructive intervention activities that reinforce healthy coping skills; develops safety and service plans to address crisis needs and planning for long term stability. Provide survivor-centered advocacy and support survivors in their efforts to safely retain their housing and gain stability. Assists survivors and advocate on their behalf to overcome common barriers to stability such as negative rental history, unemployment, and lack of resources.

Key Responsibilities:

• Schedules in-person intakes and assessments to assist and guide clients in determining their needs and options for getting needs met.
• Provides in-person and telephone crisis intervention services as needed.
• Facilitates psychoeducational, parenting, and life skills groups for victims of domestic violence.
• Facilitates clients financial empowerment, including providing guidance on budgeting, managing bills, planning for savings, debt reduction and credit rehabilitation.
• Provides on-going case management and housing related assistance to victims of domestic violence for assigned caseload.
• Maintains up to date information and knowledge of the available community resources.
• Maintains accurate and confidential records on each client for assigned case load in the Clients First database and other necessary locations, (progress notes, reports, and other required forms).
• Represents The Family Place and participates in community education as requested.
• Participates in agency-related domestic violence related training programs, housing seminars and workshops to maintain professional knowledge.
• Meets regularly with supervisor as arranged.
• Provides reports and/or accurate statistical information in a timely manner.
• Routinely maintains utilization performance of 50%.

Other Duties:

• Works as a member of a team to ensure appropriate case management for assigned case load.
• Maintains work schedule as required by program needs with adequate flexibility.
• Attends agency staff meetings.
• Performs other job-related duties as assigned.

Requirements:

• Bachelors Degree in Social Work, Psychology, or Related Human Services field.
• One to two years of experience in crisis intervention and/or domestic violence issues preferred. Prior experience with supportive housing placements preferred.
• Reliable transportation required for community meetings.
• Bilingual (English/Spanish) required.

Licenses and Certifications:Valid and clear Texas Drivers License

Knowledge and Skills and Abilities:

• Knowledge of domestic violence, child abuse, cultural diversity, and diverse socioeconomic levels of clients
• Knowledge of MS Office, including Word and Outlook
• Ability to analyze information and evaluate results to choose the best solutions for clients
• Ability to listen to clients with empathy and to establish trust and safety
• Ability to maintain confidentiality.
• Ability to relate with clients through understanding, respect, and skilled communication.
• Ability to follow all safety and precautionary rules and measures.
• Ability to perform work efficiently and effectively under stressful situations.
• Ability to prioritize and self-motivate to accomplish job goals.

Mental and Physical Abilities: Ability to perform physical task such as stooping, reaching, bending, climbing to interact with clients including children with the ability to lift and carry up to 35 lbs.

Working Conditions: Duties are usually performed seated with occasional periods of standing or walking. Work may be performed but is not limited to an office environment. Ability to drive personal vehicle.

Working Location: Work must be performed in the agency office.

Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Must demonstrate/live our organizations guiding principles: Respect, Empathy, Accountability, Communication and Humor.

The Family Place is proud to be an Equal Opportunity Employer and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

BENEFITS: We know that the success of our agency and the service we provide to our survivor clients is directly related to our dedicated and passionate employees. The benefits we provide include:

• Health coverage with two (2) plan options: PPO or HDHP (begins after 30 days)
• Dental Coverage
• Eye Vision Coverage
• Paid Life Insurance plan
• Paid Short Term Disability
• Paid Long Term Disability
• Six weeks of paid parental leave for the birth or adoption
• Pet Insurance Plans
• Supplemental Insurance plans, whole life, critical illness, hospital indemnity
• Alight Health Pro Advocates
• Health Savings Account, Flexible Spending Account, Dependent Care Accounts
• EAP (employee assistance plan) with access to licensed professional counselors
• Travel Assistance
• Paid Holidays, Four (4) YDYD (You Do You Days), vacation and sick leave
• The Family Place participates in the Public Service Loan Forgiveness Program (PSLF)