The Expo Group is seeking a qualified, Customer Service Associate with frontline customer interaction skills. They will be proactive, and customer focused and must be experienced or show a willingness to learn what is needed to grow revenue and proactively secure payment for all services. This position is based in our Orlando, Florida or Las Vegas, Nevada offices , and while hybrid work is available, you should be able to regularly commute.
We're looking for a person with a High School Diploma and 1-2 years of related experience - ideally in trade shows or events. Additionally, we need someone with a positive and professional attitude who can work in fast paced environment. This person should have a service and team focus and a willingness and ability to learn. They should possesses a working knowledge of Microsoft Office and be comfortable learning new software as needed. Well-developed time management skills, attention to detail, and the ability to complete projects and assignments with minimal supervision will be vital to success.
We're looking for someone who can:

• Be comfortable interfacing with customers in person, via email and phone regarding the details of their event and exhibit requirements
• Input data (customer information, orders, etc.) into proprietary software for processing customer orders and payments and understand the importance of speed and accuracy
• Manage soft sales as required. You can provide good sound solutions, assisting customer with understanding costs and managing budgets
• Effectively communicate complex and unfamiliar concepts to customer, helping them have a positive experience
• Have experience with resolving service issues with a customer
• Understand that training is more than a two-week class and believes in utilizing the teachable moments that happen in our work environment everyday
• Be an effective communicator with both written and in person

The Expo Group offers a great-work life balance. This is a hybrid position, and the candidate must be able to commute to the specified office as needed. Our people are the foundation of our business, which is why we offer a competitive benefits package including Medical, Dental, Vision, 401K and more.
Our people are the foundation of our business. The Expo Group is committed to providing a safe work environment and to fostering the health and well-being of its employees. That commitment is jeopardized when any of our employees use substances the federal government deems an illegal substance at home or at work, comes to work under their influence, possesses, distributes or sells drugs in the workplace, or abuses alcohol on the job. As part of our commitment to safeguard the well being of our employees and to provide a safe environment for everyone, The Expo Group has established a drug-free workplace policy. All candidates must pass a drug test prior to employment.
The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor and sponsorship revenue through the design and execution of unique, compelling and memorable experiences. The company is headquartered in Irving with offices in Orlando, Chicago and Las Vegas. Learn more at www.theexpogroup.com.
Only applications received through our website will be considered. For design positions, please also be sure to upload your portfolio or review of your application will be delayed.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.
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