We are currently searching for a full-time Customer Support Associate to continue the 3D Barrier Bags, Inc. tradition of excellent customer service in a fast paced office environment. As a member of our team, you will be at the front line of customer interaction and assistance. We are looking for someone who can exemplify patience, good listening skills, extreme attention to detail, and an overall positive attitude toward helping and providing outstanding customer service.
The Customer Support Associate is directly responsible for supporting the Sales Team, Department Managers, Production Associates, Marketing as well as office duties. These include, but are not limited to: taking quote and order requests from customers, customer research, generating job sheets for production, creating labels for small parcel and pallet shipments, marketing and other general office duties using an internal computerized system.
Customer Support Associate is a role we consider absolutely vital to our company’s success and customer perception of our brand. The customer support department is most often the first point of contact that a customer interacts within the company, and this position is responsible for ensuring that the department provides the best support possible.

Key Responsibilities:-

• Phone call handling, answering calls from existing and potential customers, assisting with any questions or concerns. Placing outbound calls to collect more details or relay information.
• Communicating courteously with customers by telephone and e-mail.
• Processing orders accurately on to a computerized system.
• Producing job sheets for production and shipping labels for dispatch, and checking over all work.
• Liaising with freight companies.
• Performing cleanliness checks around office and factory floor.
• Personal responsibility for learning about the Company products and services and keeping up to date with any changes.
• Personal responsibility for achieving training objectives (Technical training to be provided)
• Develop and ensure excellent communications, both verbal and written, between external and internal customers.
• Producing written information for customers, often involving use of computer packages/software
• Operate accurately and efficiently in a fast paced environment.
• Handle multiple responsibilities at one time.
• Additional responsibility as business needs.

Personal profile and key skills:-

• Ability to take a proactive approach to overcome challenges and achieve results.
• Self-driven and confident decision maker.
• Comfortable with using computers including e-mail and a specifically designed customized database system.
• Good communication skills.
• Ability to cope in a fast-moving environment.
• Good numeracy and literacy skills.
• Accuracy of inputting information.
• Organized and able to multi-task.
• Excellent attention to detail.
• Technically minded.
• Keen and able to learn
• Result and customer orientated.
• Ability to approach problems in a systematic fashion.
• Keen to understand product base and systems procedures.
• Understanding of excellent customer service looks like.
• Ability to prioritize and organize work and the work of others in order to make the most efficient use of time available.
• Willingness to ask for assistance when needed.

Qualifications, skills and experience:-

• Minimum 1 year’s previous experience in a customer service role.
• Proficiency with Windows PC applications including Microsoft office and the internet.
• Minimum education of a High School diploma or GED, some college preferred.
• Sensitive and articulate written and verbal communication skills.
• Reliability to work as scheduled and get the job done.

Benefits

• 10 days paid vacation
• 6 paid federal holidays
• 401K & matching at 4%
• Company health insurance plan contribution
• Accidental death & dismemberment
• Performance based Quarterly bonuses
• Company training and development program with wage increases based on achievement and competency
• Quarterly company lunches

Job Type: Full-time

8:30 am - 5:00pm (Mon - Fri).

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Work Location: In person