Title: Property Manager, Retail

Department: Property Management

Reports To: Portfolio Manager

Location: New York, New York

FLSA: Full-Time, Exempt

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of modernized, amenitized, and well-located office, retail, and multifamily assets. The Company is the recognized leader in energy efficiency and indoor environmental quality. ESRT’s flagship Empire State Building – the “World’s Most Famous Building” – includes its Observatory, the #1 attraction in the U.S. in Tripadvisor’s Travelers’ Choice Awards: Best of the Best for two consecutive years. As of December 31, 2023, ESRT's portfolio is comprised of approximately 8.6 million rentable square feet of office space, 0.7 million rentable square feet of retail space and 727 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

POSITION SUMMARY

The Property Manager, Retail will be responsible for the operational and financial goals for an assigned retail portfolio in New York City, Connecticut, Pennsylvania, and New Jersey.

RESPONSIBILITIES

• Responsible for the day-to-day operations and financial reporting for the properties
• Interaction and collaboration with Condominium Unit Holders
• Build and cultivate relationships with Condominium Unit Holders, 3rd party Residential Property Managers, Resident Managers and their staff, and have an understanding of Condominium Declarations and By-laws
• Develop, forecast and manage annual operating budgets. Provide recommendations for capital and special project budgets and operating expenses
• Conduct monthly financial reviews; audit monthly statements with budget/forecast versus actual amounts. Complete and submit quarterly financial performance reports
• Complete, in conjunction with company’s project managers, authorized Capital projects per property budget and monitor expenditure and timeliness
• Maintaining high customer satisfaction, both internally and externally
• Drive operational efficiency with the properties
• Have sufficient knowledge of construction to supervise and coordinate all construction work to ensure that all alterations are performed in accordance with building standards and local code requirements
• Knowledgeable of building mechanical, electrical, and plumbing systems
• Oversight and coordination of lease review and special arrangements for tenants, including TI process and notice provisions
• Oversee and ensure coordination between leasing, operations, and capital improvement efforts
• Support Accounting and Leasing teams, including assisting with collections of all property revenue sources and showing vacant retail spaces
• Perform property physical inspections to ensure property management policies and procedures are being performed and conditions meet company expectations
• Report discrepancies above the projected expenses, monitoring of asset performance, financial results and execution of business plans
• Other special projects and duties as assigned

WHAT SUCCESS LOOKS LIKE

• Effectively and efficiently manage the different relationships with all parties – Our retail tenants, ownership and partnership entities, and residential coops/condos. Add value to our assets and effectively manage expenses to maximize NOI.

REQUIRED SKILLS/ABILITIES

• Experience in retail property management – experience with CAM expenses and creating and managing operating budgets
• Experience and/or exposure to Residential Property Management
• Excellent verbal and written communication skills
• Ability to work independently and work collaboratively as a member of a team
• Capable of reading, analyzing, and understanding business documents; financial statements, lease and contracts
• General knowledge of accounting practices and principles
• Ability to coordinate and manage multiple tasks efficiently with available resources in a fast-paced environment

EDUCATION & EXPERIENCE

• College Degree in Business Administration or related accredited designation preferred
• Minimum of ten (10) years property, maintenance, and construction experience
• Minimum of ten (10) years supervisory and management experience, including knowledge of property accounting, operations, leasing, and risk assessment
• Preference for candidates with urban retail experience in Manhattan
• Capable of reading, analyzing, and understanding business documents; financial statements, leases and contracts
• Ability to coordinate and manage multiple tasks efficiently with available resources in a fast- paced environment
• Basic understanding of mechanical, electrical, and plumbing systems
• High energy and professional presence and appearance
• Effective leadership and communication skills to the property team and upwards to management and ownership
• Computer literacy required; Microsoft Word, Excel, Outlook, Yardi and Salesforce a plus

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas. By focusing on inclusion and celebrating our differences, we create even greater value — in business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. In addition, ESRT employees embody our Company Culture & Success Factors -

• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable – you take a strong sense of ownership and accountability over your work
• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious – you consistently look for new ways to work smarter, not just harder
• Ethical – you treat others with respect, and embrace and contribute to a culture of diversity and inclusion
• Positive – you possess a service-oriented attitude with excellent follow through

The salary range for this position is $120,000 - $140,000. Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses. ESRT offers comprehensive, competitive benefits & well-being programs including:

BENEFITS

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

ESRT is an affirmative action and equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Accommodations are available for applicants with disabilities.