Carnegie Mellon University is a highly selective global research university with more than 13,900 students and nearly 6,000 faculty and staff. Recognized for its exceptional arts and technology programs, we collaborate across subject areas and empower creative leadership in the fields of Business Administration, Computer Science, Engineering, Fine Arts, Humanities and Social Sciences, Public Policy & Information Systems, and Science. Carnegie Mellon is consistently ranked among the top 25 universities in the United States.
Carnegie Mellon University's department of Housing Services with the Division of Student Affairs is searching for a Front Desk Reception and Access Coordinator. This is an excellent opportunity if you thrive in a fast-paced and engaging work environment.
In this role, you will be responsible for providing and coordinating daily front office service functions for our busy, customer-focused department.
Your core responsibilities will include:

• Performing overall general office support responsibilities such as greeting guests and visitors, answering phones, taking messages, and providing routing information; sort and distribute mail and packages; assist with operating copiers and other office machines.
• Responding to customer (students, parents, contractors, visitors, staff, etc.) walk-in, phone and email inquiries and requests in a welcoming and service-oriented manner
• Acquiring significant knowledge of the policies, procedures, and organization of the housing and facilities area, and effectively providing that information to students, staff, faculty, and/or the public.
• Serving as the primary coordinator for organization, control, and security of all keys maintained by the office; overseeing and distributing keys to students, staff, and vendors, and overseeing overall security of keys.
• Performing routine audits of keys, completing documentation, and investigating discrepancies.
• Submitting access-related electronic maintenance requests and overseeing the daily operations and maintenance of the electronic key system.
• Co-supervising a team of student workers who assist with front office operations.
• Maintaining and using complex databases, handling confidential information, and providing general administrative support to the office staff.
• Drafting correspondence or forms, and compiling/running reports using software.
• Assisting with seasonal residency processes (such as summer conference housing)
• Other duties as assigned

Flexibility, excellence, and passion are vital qualities within Housing Services. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
Qualifications:

• High School Diploma or GED Required
• 3-5 years of administrative support experience required
• Or a combination of education and relevant experience from which comparable knowledge

Requirements:

• Successful background check

Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you are covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: https://www.cmu.edu/jobs/benefits-at-a-glance.
At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.
Are you interested in this exciting opportunity?! Apply today!
Location
Pittsburgh, PA
Job Function
Administrative Support and Coordination
Position Type
Staff - Regular
Full Time/Part time
Full time
Pay Basis
Hourly
More Information:

• Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.
• Click here to view a listing of employee benefits
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .
• Statement of Assurance