Job Description: Student Success Advisor

At the front desk, you are the face of the studio. It is likely that, at first, new students will be even more familiar with you than they are with their instructors. Remember that the way we present ourselves on the phone and through email is a part of being the face of the studio. People will judge us not just in person, but by the professionalism and kindness we show on the phone and through email as well.

The Student Success Advisor is responsible for administrative operations at the studio and reports to the Studio Owner. These responsibilities include, but are not limited to:

• Maintaining the internal studio email account
• Answering the studio phone, voicemails, and returning calls and keeping the studio voicemail message updated as needed
• Keeping the studio database updated in Compete Studio
• Maintaining the prospect pipeline
• Maintaining the new student pipeline
• Maintaining the studio daily schedule and tracking prospects
• Keeping the front desk stocked with all necessary forms, office supplies, and marketing materials
• Keeping the front desk and studio entry clean, organized, and professional looking
• Greeting prospects and students and providing assistance as necessary
• Collecting prospect and student information and entering it to Compete Studio
• Doing enrollment conferences with prospects and enrolling new students
• Maintaining regular uniform inventory (shoes, leotards, tights, capoeira clothing, etc.)
• Tracking and doing renewals with current students
• Stocking and delivering renewal gifts
• Making weekly DNS (Did Not Show) contacts
• Printing out monthly attendance sheets and entering attendance statistics into Compete Services
• Processing student withdrawals
• Attending the monthly staff meeting
• Providing administrative support for special events, such as performances, workshops, etc.
• Sending student birthday cards
• Maintaining the student treasure box
• Running the register, collecting tuition and other payments
• Being well versed in the benefits and features of all studio programs
• Being aware of studio marketing plans and programs and attending the monthly marketing meeting
• Investing energy and attention to the ongoing training of key business and marketing systems including: The Info Call, Price Avoidance, and The Enrollment Conference

Job Type: Part-time

Pay: $13.50 - $15.00 per hour

Expected hours: 12 – 16 per week

Benefits:

• Professional development assistance

Work setting:

• In-person

Language:

• English (Required)
• Spanish (Preferred)

Ability to Relocate:

• Brandon, FL 33511: Relocate before starting work (Required)

Work Location: In person