Description

Evaluates chronically mentally ill childrens needs and determines or refers them to appropriate resources in order to best integrate the child into the community

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintains caseload in compliance with DBH and State standards. Completes registration process for new children within ten days of referral from DBH. Completes all necessary documentation within required timeframes.
• Maintains a minimum of 75% productivity on a weekly basis.
• Identifies community resources and facilitates linkages with psychiatric, social, vocational, medical, housing, recreational, forensic, and drug/alcohol systems for the coordination of services to meet individual and family needs.
• Engages childs support network including family members and providers to assist in determining appropriate recommendations for continuity of care.
• Maintains contact with each child every 14 days minimally as well as in home face-to-face contacts every 30 days. Monitors individual progress in the community through ongoing communication and follow-up with supports.
• Participates in regular team meetings and discusses caseload on a regular basis to keep the team and supervisor updated.
• Facilitates involuntary and voluntary hospitalization processes according to established procedures. Liaisons with Mental Health delegates and/or CRC services. Visits hospitalized children weekly and is involved in discharge planning with hospital staff.
• Updates all chart documentation to ensure accuracy in accordance with the State and DBH regulations.
• Meets paperwork deadlines as established in the unit. Accurately completes documentation of actual calls, contact attempted and face to face visits within the timeframes and processes defined by DBH, Agency and unit standards.
• Maintains cash receipts for expense reports. Completes and submits expense reports monthly.
• Processes requests for client funds within the guidelines of Consortium policy. Keeps track of funds spent on clients behalf and maintains receipts to ensure appropriate reporting.
• Follows all unit and agency guidelines for using agency vehicles.
• Makes sound decisions regarding managing crisis situations and personal safety.
• Ensures pagers and cell phones are charged and in working condition at all times. Responds to calls within 15 minutes.

Supervisory Responsibilities This job has no supervisory responsibilities.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values;
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Strives to increase productivity.
• Safety and Security - Observes safety and security procedures.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university in an acceptable discipline and one (1) year relevant experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet Explorer and Internet based training and evaluation tools and MS Word word processing software. Basic knowledge of MS Excel helpful.

Certificates, Licenses, Registrations

CPR certification. Must have a valid drivers license and an acceptable driving record.

Other Skills and Abilities

Not applicable.

Other Qualifications

Must be able to travel 85% of the time.