Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Responsibilities

• Assist the Spa Director in all duties.
• Responsible for managing the operations and financial stability of the spa
• Responsible for monitoring the spa budget and assuring expenditures are in alignment
• To oversee the day-to-day operations of the spa’s services and programs
• To ensure the experience for both guests and staff of the spa is of the highest caliber
• To constantly drive the business of the spa and its experience towards the concept of ‘Nulli Secundus’ (second to none)
• Develop, present, and maintain the spa’s annual budget, within the guidelines as approved
• Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses
• Project and maintain acceptable payroll commitments per GM
• Use financial plans for spotting trends, measuring productivity, and monitoring progress
• Control ongoing service and product margin analysis to ensure profitability
• Implement opportunities for managing operational costs and increasing the bottom-line profitability
• Administer staff and client scheduling for maximum revenue generation and profitability

Qualifications

• Bachelor's Degree in Business, Hospitality Management, or related field preferred
• Licensed therapist in massage and/or esthetics a plus
• Two to Five years of previous management experience within the luxury hotel/resort/spa industry
• Excellent communication, leadership, and organization skills
• Strong client service and problem-solving abilities
• Financially oriented and proactive
• Strong computer experience
• Ability to work a flexible schedule including evenings, weekends, and holidays