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Dispatcher/Customer Service Representative
The Compost Crew Upper Marlboro, MD
$48k-64k (estimate)
Full Time 10 Months Ago
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The Compost Crew is Hiring a Dispatcher/Customer Service Representative Near Upper Marlboro, MD

Grow Your Career at Compost Crew:

Join us at Compost Crew, a locally owned fast-growing organics recycling company based in Rockville, MD. We are rescuing nearly 20 million pounds of unwanted food scraps from the landfill per year, helping to retain valuable nutrients by converting the food scraps into a rich soil amendment – compost. Compost Crew is the largest organic recycling company in our region, serving over10,000 homes, businesses, communities and governments throughout Washington D.C., Maryland, and Virginia. We’re innovative leaders in the elimination of food waste, revitalization of our soil and sustainability. At Compost Crew, you’ll enjoy a safe, friendly work environment where you’ll be treated with appreciation and respect. You’ll make a real difference in the well-being of our community and environment.

Position Overview:

Do you like to be at the heart of operations? If you thrive on real-time plan execution, schedule management, problem-solving and accountability, this is the position for you. You’ll be the central point of contact for our commercial customers, drivers and managers. Every day, you’ll see your impact on service quality, safety and asset management. You’ll be a key contributor to successful route execution using precision logistics tools. Starting pay $19-$20/hr.:
Key Requirements:

High School diploma or equivalent

At least one year experience in a high-volume dispatch & customer service role

Customer service/Communication/Collaboration skills

Ability to prioritize work in a fast-paced environment

Discipline in applying department/company processes and procedures

Problem-solving and action follow-up skills

Effective and professional communication skills via email, telephone, and other technological devices

Proficiency in use of scheduling and communications software applications

Attention to detail and accuracy in using multiple information sources, including reports and databases

Reliable attendance in office

U.S. employment authorization

Other Helpful Background:

Associate’s degree or equivalent

Experience in environmental management, transportation, waste management or logistics industry

Community service experience

Continuous improvement knowledge/skills

Interest in sustainability

Responsibilities:

Plan, assign, monitor, and follow-up daily on route assignments

Assist in determining and maintaining weekly Driver and Helper scheduling

Proactively maintain high-volume of daily communication with commercial and roll off customers through various forms of communication platforms

Provide resolutions daily to drivers and management regarding delays, changes, route cancellations, re-routing, and continuous improvement processes

Serve as an emergency point of contact for Drivers/Helpers on logistics and safety issues

Ensure same-day service requests or escalations are responded and executed for all commercial and roll-off routes

Cross-train within residential and customer service departments for coverage

Collaborate and maintain scheduling of subhaulers and 3rd party companies that provide services on behalf of Compost Crew

Comply with department/company processes and procedures such as maintaining logs and databases

Perform weekly inventory control tasks and maintain such related to the Upper Marlboro facility

Prepare and distribute daily operational reports prior to end of shift

With Route Supervisor, assist in maintaining a clean and safe facility. Perform random environmental facility inspections and other facility related tasks as needed

Close facility daily upon completion of shift

Schedule:

  • - Schedule - Monday to Friday 7 am - 4 pm / Saturdays every other week
    • Early morning, evening or weekend work may be required sometimes to meet business needs
  • - Location - 7800 Penn Western Court, Upper Marlboro, MD 20772
  • - Setting - On-site daily

Compensation and Benefits:

Competitive salary

Top-tier medical insurance with generous contribution for self and dependents

Dental, vision, life and ADD insurance

401k retirement plan

Paid Time Off

Employee Assistance Program

Learn more about Compost Crew at:

https://compostcrew.com/:

Job Summary

JOB TYPE

Full Time

SALARY

$48k-64k (estimate)

POST DATE

07/25/2023

EXPIRATION DATE

04/26/2024

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