Pay Range: $22.02 - 27.52/hr.

Job Posting Closing on: Thursday, April 25, 2024

Workdays & Hours: Monday – Friday 8:00 am – 5:00 pm; some evening/weekend work required. The person in this position must be able to work various shift hours due to meter reading operations between 7:00 am – 9:00 pm.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr. Account Technician – AMI job is available with the City of Fort Worth in the Water Department in the Meter Services Section Customer Care Division. This is a detail-oriented position responsible for ongoing monitoring, analyzing and reporting of data associated with meter read collection for all water customer accounts utilizing Advanced Metering Infrastructure (AMI) software and various other systems.

Minimum Qualifications:

• Associate's degree with major course work in accounting, finance, business administration, engineering, or related fields.
• Three (3) years of related increasingly responsible technical accounting experience involving customer accounts, and collections & billing.
• Valid driver’s license.

Preferred Qualifications:

• Working knowledge of AS400 billing systems, ArcGIS, CRM systems, Maximo and Work Order/Asset Management Systems and Advanced Metering Infrastructure (AMI).
• Experienced in QA/QC and Meter Read Validation.
• Experienced in AMI systems and Processes (RNI & MDMS – Meter Data Management System).
• Experience performing quality monitoring of meter reading cycles.
• Bilingual English/Spanish.

The Sr. Account Technician – AMI job responsibilities include:

• Provides exceptional customer service to our internal and external customers.
• Monitors Advanced Metering Infrastructure (AMI) reports, determine communication failures, meter tampering, meter disconnect, reverse flow, and no usage on active accounts alarms and creates appropriate work orders for field investigation and maintenance.
• Analyzes and validates AMI meter readings.
• Issues work orders for quality control re-checks and skipped readings to field staff.
• Reports and acts on meter alarms including: zero consumption, non-communicating meter, leak, inactive consumption, and tamper.
• Performs audits on meter assets in the billing system.
• Coordinates with the billing group for special service billing requests; coordinates with Water Development on location related service requests.
• Makes observations on RF radio performance and provides solutions.
• Reviews maps and confirms location of water/wastewater mains, manholes, hydrants, pressure planes, and water & sewer taps, in order to accurately track meter assets for all types of metered services.
• Monitors and reports on meter warranty information, and issues work orders for proactive meter replacement and required testing.
• Assists in training Meter Services employees.
• Completes assigned special projects associated with customer accounts, meter data files, and special reporting.

Working Conditions and Physical Demand 

• Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.
• Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.