Pay Range: $22.02 - $27.52/hr.

Job Posting Closing on: Wednesday, May 1, 2024

Workdays & Hours: Monday – Friday 8am – 5pm, Some evening/weekend work may be required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr. Account Technician – Site Plan Review job is available with the City of Fort Worth Water Department Customer Care Division Water Applications Section.

The ideal candidate will have extensive customer service experience to include a variety of work experience dealing with the City’s billing processes, policies and procedures, experience with fee collection, and experience reading and understanding maps, drawings and other related plans. The position requires a high attention to detail, the ability to manage multiple projects effectively, and possess strong problem-solving skills. 

Minimum Qualifications:

• Associate’s degree with major course work in accounting, finance or related field
• Three (3) years of increasingly responsible technical accounting experience involving customer accounts and billing
• Valid Texas driver’s license

Preferred Qualifications:

• At least two (2) years of site plan review experience
• At least two (2) years customer service experience
• Possess an understanding of local government policy and Fort Worth development processes
• Construction plan review, GIS map reading and interpretation

The Sr. Account Technician - Site Plan Review job responsibilities include:

• Creates, maintains, and updates utility account information and records
• Estimate and collect fees. Research proposed utility service location to determine various fees applicable such as tap, impact fees, etc.
• Provide data analysis, research and billing of customer utility accounts
• Interpret city ordinances and policies for new and old development
• Respond to inquiries and/or request for new water, wastewater and storm water services
• Review water, wastewater, grading, utility, and site plans including plats
• Interact with customers, vendors, and citizens via telephone, in person and through email
• Multi-task various duties on a daily basis