Position Title: Executive, Operations (Group Insurance)

Job Purpose: The incumbent will be part of the Singapore Operations team who will support the Business Development and Client Management team in all aspects of account acquisition and maintenance to ensure maximum effectiveness of internal processes and communication and guarantee optimum service.

Critical Tasks and Expected Contributions/Results:

• Act as key contact to brokers and clients for defined book of business in relation to the quotation preparation and implementation setup stage

• Take ownership of quotations by ensuring internal processes are followed and deadlines are met

• Provide support to the Business Development team by ensuring that all new and renewal business cases are implemented accurately and in a professional manner

• Provide pre-sales support in generating quotes and proposals

• Resolve less complex customer issues

• Identify process gaps and continuous process improvements across Operations and other teams

• Maintain Salesforce data record and generate sales reporting

• Maintain and update process related documents

Key Challenges/Anticipated Changes in Environment:

• Multi-tasking

• Handling of cross-functional duties or projects

• Deepen relationship with business partners

Developmental Value of Position:

• Integrity

• Accountability

• Meticulous

• Open-mindedness

Experience/Knowledge, Education and Other Requirements:

• Holder of diploma or above

• Required insurance certification: HI

• 3-5 years’ experience in sales administrative functions

• Minimum 2 years’ experience in a team environment

• Used to meeting tight deadlines and managing priorities under pressure

• Knowledge in Sales/Health Insurance or Brokerage background preferred

Personal Competencies Required:

• Excellent communication skills

• Strong influencing and negotiating skills

• PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook

• Good time management and able to prioritize tasks with minimal supervision

• Self-motivated with strong sense of ownership

• Customer Focus

• Interpersonal Savvy

• Problem Solving, Priority Setting, Organizing

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.