The job profile for this position is Human Resources Advisor, which is a Band 4 Senior Contributor Career Track Role.

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

We are seeking a talented HR Business Partner (HRBP) to join our team. This role will partner with the HRBP lead in support of Customer Experience and Operations Enablement teams. The HRBP will provide day-to-day HR consulting to business leaders on our Operations Enablement teams within Customer Experience & Operations Enablement. Focus on a thorough understanding of the business being served is critical along with tailoring HR-related programs to meet specific needs of the business and aligned employee population.

In partnership with our Operations team, this role supports the development of culture and key capabilities to maintain a productive, diverse and engaged workforce.

The HRBP role will partner with key stakeholders in the business and human resources to support program recommendations, development, prioritization and deployment in talent management, employee development, compensation, performance management, organizational transformation, change management and workforce effectiveness for their assigned client group.

Key Accountabilities

Business Partnership

• Provide day-to-day HR consultation to business leaders.
• Assist in the creation of development plans for high potential employees and identifies high potentials at all levels for current- and future-state critical roles.
• Recommend solutions to improve processes, team dynamics, etc. to optimize organizational effectiveness.
• Support approaches specific to diversity & inclusion and data & analytics.

Leadership Effectiveness and Key Talent Management

• Support the development of effective leaders within the organization, focusing on leadership needs and key themes identified as part of the business strategy and organizational and talent review processes. Will play an active role in guiding assigned client groups through ongoing talent review and succession planning activities.
• Initiatives include working with leaders to create strategies to close talent gaps, developing a highly effective leadership team and bench strength for succession. Encourages building strength through diversity.
• Assists in design and implementation of retention strategies focusing on key leaders and individuals with core competencies or skills critical to the organization – now and for the future. Coach leaders on their personal efficacy and leadership impact.

Talent and Capability Development

• Partner and coordinate with functionally-aligned HR Center of Excellence (COE) resources to identify requirements and execute actions in support of building talent and capabilities across assigned functional areas.
• Responsible for partnering closely with business leaders in the development, management and delivery of functional strategic workforce plans.

Change Leadership

• Acts as a change agent to client groups, partners and project teams in support of organizational change through the application of a common framework, process and set of best practice tools, which prepare employees for ongoing change and transformation.

Project Work

• Engages and supports various projects on the HR team including work on our HR Strategy, annual HR initiatives, metrics/tracking/reporting, and other projects as assigned.

Qualifications

• Bachelor’s Degree or equivalent work experience plus minimum of 2 years of experience in a HR Business Partner or 4 COE role demonstrating increased levels of responsibility required.
• A strong preference for a candidate who has supported leaders / clients within an Operations or Call Center capacity.
• Credibility as a trusted advisor and confidant to leadership
• Strong business acumen with the ability to understand, discuss and work with leaders on Cigna's business strategy and human capital implications
• Experience supporting change management
• Ability to build strong relationships with clients, partners, and colleagues
• A highly effective communicator with the ability to clearly and concisely articulate ideas, concepts, and proposals
• Demonstrated ability to work in a highly complex/matrixed business and HR model
• Knowledge of, and proven capability in, organizational development techniques and performance management
• Experience in Workday strongly preferred

Critical Success Factors

• Broad Human Resource functional expertise
• Strong project management skills
• Large capacity for work; high work ethic
• Courage to take a stand and conviction to take risks
• Commitment to inclusion and diversity
• Results-oriented
• Proven collaborative style

Critical Competencies

• Customer Focus
• Action Oriented
• Manages Ambiguity
• Collaborates
• Values Differences
• Nimble Learning
• Self-Development

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.