The job profile for this position is Data Entry Senior Representative, which is a Band 2 Professional Career Track Role.

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The Data Entry Senior Representative - Electronic Health Record (EHR) Integrity Data and File Tech is an integral member of the multi-disciplinary team who functions under the direction and supervision of a Supervisor. The position provides professional, courteous, and friendly assistance to our customers. The Data Entry Senior Representative serves as a resource for internal customers by utilizing a number of resources such as established Cigna policies; protocols and guidelines to ensure delivery of quality care within the guidelines of Evernorth Care Group (ENCG) Standard Operating Procedures, Policies, and Procedures. 

Responsibilities and Essential Functions

• Ensures accurate placement of complex health information including, but not limited to clinical records, in the correct patient EHR within identified timeframes to ensure current patient information is available for continuity and quality of patient care.
• Files documents accurately in the EHR according to approved filing structure, adapts to changes in processes and meets quality standards of 98% accuracy.
• Ability to reach and maintain 85% – 100% quality assurance trust level in current EHR.
• Ability to achieve precise filing at a rate of 70 pages per hour.
• Route all incoming faxes to appropriate folders on designated share drive and import approved documents to designated scan queues.
• Monitor and complete assigned data integrity workflow processes applicable to role in Chart Correction, Overlays, Potential Duplicates, and Interface Error workqueues in current EHR.
• Prioritizes daily work to include problem solving and decision making, independently, with minimal direct supervision.
• Manages own time and work. Understands and follows through with minimal direction from supervisor, clinicians, colleagues, and peers.
• Demonstrates teamwork and flexibility in assignments, assisting with other job responsibilities as needed.
• Researches patient information in computer to determine location of care, Medical Record Number, Medical Identification Number, medical terminology, etc.
• Evaluates issues and makes decisions autonomously for less complex issues. Seeks guidance from supervisor for complex issue resolution.
• Performs quality assurance activities to ensure accuracy of filing.
• Appropriately tasks providers for review of scanned documents per accepted protocol.
• Demonstrates a positive customer service approach in all internal and external customer experiences.
• Identifies opportunities for self-development. Understands expectations of developing additional competencies.
• Shares information or concerns openly and honestly.

Minimum Qualifications

• High School diploma or GED required.
• General understanding of medical terminology, to include knowledge of: diagnostic and therapeutic studies and tests; specialty names; etc.
• One year customer service in health care and PC skills required.
• A minimum of one year Health Information Technology experience preferred.
• Previous EHR experience required, Hyland OnBase Unity Client experience preferred.
• Ability to convey information to customers in a warm, clear, concise manner.
• Good oral and written communication skills required.
• Demonstrates positive customer service behaviors.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.