The job profile for this position is Account Management (Non-IC) Lead Associate, which is a Band 3 Senior Contributor Career Track Role.

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POSITION SUMMARY:

The Account Management Lead Associate (Account Manager) will provide support to the Account team for their assigned Line of Business. The Account Management Lead Associate will provide client facing support, complete non-standard reporting, submit client access requests, and assist with benefit set-up and project support as requested. The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. In order to function effectively in the model, the Account Management Lead Associate must collaborate with the Account Manager, Operations Sr. Manager, Account Executive, and Clinical Account Executive to successfully service the entire Centene Line of Business. The primary measure of the Account Management Lead Associate's performance is by way of both the Account Team and client satisfaction. 
ESSENTIAL FUNCTIONS:

• Assist the Account Management team by providing client facing support. 

• Maintain ownership for assigned service/operational deliverables and ensure operational excellence and set-up quality.

• Assist with monitoring and identifying service trends as requested, to allowing for immediate resolution of any service issues.

• Assist with both standard and non-standard reporting/analytics as needed.

• Handle billing and rebates research.

• Implementation and setup of ESI products and services. 

• Work on ad-hoc projects as needed. 

• Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts.

• Serve as the voice of the client within Express Scripts to drive continuous service improvement and accountability.

• Coordinate deliverables with internal operational departments to ensure client satisfaction and loyalty.

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

• Bachelor’s degree in related field or 5-8 years of relevant experience preferred.

• Strong PC skills including Microsoft Office products, e-mail and the Internet.

• Excellent verbal and written communication and presentation skills.

• Strong analytical and problem solving skills.

• Responsiveness, relationship building and accountability.

• Knowledge of the healthcare and PBM industry preferred.

• Strong focus on book of business client satisfaction and client retention results.

• Demonstrated ability to manage projects, utilizing proven project management processes.

• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.