• Each employee is required to support the mission of the Chickasaw Nation upon becoming a member of the Chickasaw Nation team. Our mission is “To enhance the overall quality of life of the Chickasaw People”.
• Every employee is responsible to create a winning experience for our guests. What is a “winning experience”? It encompasses exemplary guest services, salesmanship of our players’ cards and all properties, and a true to serve our guests.
• Initiate and observe the dealers during the table banks open and close process. This includes verifying the playing cards, ensuring the shuffle machine is in working condition, and verifying the table bank paperwork is completed, signed, and submitted to the Pit Supervisor/ Shift Supervisor or locked in a table bank.
• Control table bank inventory by initiating and completing fills to the table bank and credits to the table bank following all electronic and paper process provided. Communicate errors in this process to Pit or Shift Supervisor.
• Initially investigate all patron disputes using available means such as: dealer information, player information, and surveillance information to resolve the dispute. Report all decisions and information to the Pit or Shift Supervisor. Prepare information reports as needed for documentation.
• Maintain physical presence on casino floor to ensure all games are played within compliance regulations. Continually observe games in progress for possible irregularities in player or dealer conduct. Inform Pit or Shift Supervisor of any deviation from standard dealing procedures.
• Identify barred patrons using the table view system and immediately communicate barred persons information to the Pit/Shift Supervisor.
• Prepare and maintain the rotation form and early out list for all dealers on a daily basis. Communicate this information in written format to the incoming relief Floor Supervisor
• Communicate all information about assigned pit section to the incoming relief Floor Supervisor including: table losses, tracked players, and irregular situations.
• Mentor dealers for development by continuously evaluating performance and coach in order to maximize their potential; properly assess dealer’s abilities through the use of communicating surveillance audits, IDP completion, annual performance evaluations, and ongoing training and feedback/counseling to enhance performance. Assist in training new dealers to comply with the casino’s dealing procedures and policies. Attend all mandatory training functions in order to stay current on existing leadership and gaming practices
• Enforce MICS, TICS, facility/departmental and gaming/compliance regulations, and standard operation procedures for the facility by providing ongoing training; coach and provide feedback to all dealers in order to execute functions within compliance regulations.
• Communicate employee concerns to the Pit or Shift Supervisor and participate in investigations while maintaining confidentiality; effectively resolve all minor concerns or complaints. Immediately report any suspicious activity or breach of title 31 compliance to Pit or Shift Supervisor
• Assume the Pit Supervisor role in the absence of the Pit Supervisor. This includes: all Pit paperwork is accurately completed and submitted, direct the opening and closing of tables, and report any concerns to the Pit or Shift Supervisor upon their return. Assume dealer role when needed due to staffing or unexpected increase in business.
• Perform all other duties as assigned

MINIMUM QUALIFICATIONS

Education:

High School Diploma or GED

Knowledge, Skills, and Abilities:

• Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies.
• Must possess the ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy.
• May be required to lift up to fifty (50) pounds, possess good manual dexterity, and hand/eye coordination, but these requirements are based on needs of facility and staffing.
• Proficiency with 10-key adding machine may be required in order to perform assigned job duties correctly.
• Must be able to stand, sit, and walk for prolonged periods of time in order to properly perform the assigned job duties.

Training and Experience:

• One year Blackjack Dealer experience, required.
• Leadership experience preferred

Licenses/Certifications/Other:

• Must be able to pass background check and receive a gaming license from the Chickasaw Nation Office of the Gaming Commission as required to work in gaming operations.
• Must be able to complete pre-employment drug test with a negative result.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Physical setting:

• Casino

Ability to Commute:

• Terral, OK 73569 (Required)

Work Location: In person