1 Security Dispatch Supervisor Job in Norman, OK
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Security Dispatch Supervisor
$62k-86k (estimate)
Full Time | Social & Legal Services
1 Week Ago
The Chickasaw Nation is Hiring a Security Dispatch Supervisor Near Norman, OK
Security Dispatch Supervisor - 2721
Norman, OK | Security | Full Time
Posted yesterday
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Description
We are currently looking for a Full Time Security Dispatch Supervisor to join our Riverwind Casino Security team located at Riverwind Casino.
Summary:
Responsibilities:
- Dispatch all facility personnel to include but not limited to Lighthorse Police, emergency medical, and local fire department as requested by the security or management team
- Contacts Security Officers by radio of any alerts received through the casino based software system including top prize payouts, machine tilt, machine open, or patron requesting assistance
- Records all Security employee call-ins and submit to proper security management
- Logs all dispatch calls (incoming/outgoing) and or electronic alerts
- All other duties as assigned
- Maintains files, logs, and records
- Maintains confidentiality, security, and integrity of data and information
- Ensures employees and resources complete assigned training and development
- Maintain knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Prepares weekly reports
- Mentors, coaches, develops and assists in training subordinate staff
- Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
- Participates in candidate selection process
- Assigns tasks and responsibilities of assigned staff
- Reviews and documents work effectiveness of assigned staff
- Coaches and corrects assigned staff through performance deficiencies
- Observes and documents work behaviors of assigned staff
- Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
- Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
- May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
- Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Maintains confidentiality, security, and integrity of data and information
- Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
- Maintain knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Prepares incidents reports
- Monitors and ensures the safety of guests, employees and tribal assets through constant patrol and observation of all assigned areas and reporting activities in accordance with departmental guidelines
- Monitors and maintains control of facility access points and permitted areas of entry and responds to sounding alarms ensuring the safety of employees, guest and tribal assets
- Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
Competencies:
Essential:
- Follow instructions, written or oral
- Ensures compliance
- Adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Read, understand and apply regulations and policies
- Define problems, collect data and establish facts
- Effective working relationships
- Indiv or small group trng on specific tasks or procedures
- Verbal with team, departments, guests and management
- Keep written records
Skills:
Essential:
- Basic Computer skills
- Complete level 1 Core Leadership Training within 12 mos
- Must be familiar with the MS Office Suite of products
- Must be able to operate related office equipment
- Accurately type 25 words per minute
Experience:
Nonessential:
- 1 year directly related experience
Education:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
- Phase I
- Phase II
- Phase IV unless prohibited (e.g. Hospital)
- CLEET firearms instructor within 6 months of hire
- Pass general background check
- Standard Driver's License
- Pass gaming background check
- Minnesota Multiphasic Personality Inventory (MMPI)
Working Conditions:
Essential:
- Smoking - cigarette smoke
- Casino
- Fast-paced
- Loud
- Outside, all weather conditions
- Sitting up to 50% of shift
- Standing up to 25% of shift
- Walk up to 25% of shift
- Frequently lift and or carry up to 50 lbs
- May work evening shift
- May work flexible schedule to include promotional events
- May work holidays
- May work night shift
- May work weekend shift
Job Summary
JOB TYPE
Full Time
INDUSTRY
Social & Legal Services
SALARY
$62k-86k (estimate)
POST DATE
05/12/2024
EXPIRATION DATE
07/10/2024
WEBSITE
chickasaw.net
HEADQUARTERS
ADA, OK
SIZE
100 - 200
TYPE
Private
CEO
JOHNNA WALKER
REVENUE
$5M - $10M
INDUSTRY
Social & Legal Services
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About The Chickasaw Nation
The Chickasaw Nation is a government organization that provides programs and services that includes community, culture, education and legal.
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