About The Centers The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We provide high-quality healthcare to everyone who comes through our doors, regardless of their ability to pay. Our health care services include mental and physical health care, primary care, dental, behavioral health urgent care, pharmacy services, addiction and substance use treatment, HIV/AIDS prevention and support services, along with trauma recovery service. We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive. JOB QUALIFICATIONS High School Diploma or equivalent.Valid Ohio Driver’s licenseKnowledge in HIV testing and counselingChemical dependency knowledge-basedKnowledge of Cleveland drug culturePrevious outreach experienceBilingual (Spanish-speaking) preferredAbility to lift 15-20lbs ESSENTIAL JOB DUTIES & RESPONSIBILITIES Provides syringe exchange, disseminates HIV risk-reduction and other health education materials, educates clients, make referrals to testing sites, drug treatment programs and other social services.Provides crisis intervention services as needed. Administers HIV testing and counseling.Adheres to established safety guidelines.Documents client contacts both in individual case records and general reports Completes incident reports and activity log.Assists with orientation of new paid and volunteer staff.Assists with evaluation of program protocols and provides input to program development process.Ensures that program supplies are adequately stocked for both off-site and on-site exchange.Promotes and models the goals of the program and the mission of The Centers during outreach activities.Facilitates community awareness of the program and its services through informal interaction with community members.Contributes to departmental and organizational decision-making through active participation in the process.Works effectively and positively with co-workers, volunteers, and other departments. OTHER JOB DUTIES & RESPONSIBILITIESOther duties as assigned CORE COMPETENCIES Attention to Detail: ability to process detailed information effectively and consistently.Communication Proficiency: able to present ideas to groups of people in a manner that is understandable and appropriate to the audience level; expresses self clearly in writing; able to take complex benefit issues and make them understandable based on the audience’s knowledge and experience.Values Diversity: Collaborates with and involves others, demonstrating a respect for divergent viewpoints; interacts well with diverse people and groups, thereby contributing to an environment that is equitable, inclusive, and cooperative. An awareness of and sensitivity to the cultural diversity of the population served. PHYSICAL DEMANDS/WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Travel and work outside of normal hours may be required for meetings, presentations, trainings and other events. This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility. SUPERVISORY This position does not supervise any position. Wellbeing and Benefits Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff. Choice of medical and dental plans Health Savings Account Flexible Spending Account for Health and Dependent Care Vision Support for continuing education and credential renewal Life Insurance Retirement Savings (401k) with a company contribution 457(b) Savings Mental Health Support Employee Assistance Program Calm Subscription Short and Longterm Disability