POSITION SUMMARY

Are you ready to join the #1 location in the country?!

As a Member Service/Sales Associate, you will be part of a dynamic team that positively affects the lives of our members on a daily basis! The Customer Service Specialist is running all “Front of house” fitness studio operations of a fast-paced fitness center while building relationships with our members. Providing a premier experience, resolving complaints, and providing a higher level of customer support by successfully moving them through the sales process to a membership sale. The Customer Service Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness center, retaining, as well as meeting sales expectations, including membership sales and renewals, supplement, and apparel sales, and maintaining premium customer service levels. Ideal candidate is comfortable making calls, has customer service experience, a fitness lover, and an overall self-driven/ results-oriented salesperson. This position supports the mission of the The Camp by demonstrating excellent interpersonal skills, sales skills as well as the ability to work within a highly fast-paced and team-centric environment.

ABOUT THE COMPANY

Our mission is to empower people to transform their lives through health and fitness. The Camp Transformation Center based out of California and founded in 2010 has quickly grown to over 110 locations across the country. Our core values are the backbone of our business and guide our hiring process: we are inspirational, accountable, transparent, disciplined, aligned, and results oriented. This company operates nationally and is growing by the day.

OBJECTIVES

• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive experience into The Camp Transformation Center.
• Responds immediately and ensures that appropriate actions are taken to resolve customers’ inquiries, problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Keeps all notes in the CRM database.
• Conducting in-person, goal-oriented orientations w/studio tour while establishing a relationship and targeting individual’s goals and needs.
• Conducting weekly weigh ins and providing a premier experience during any of our programs.
• Meet daily KPI's and monthly/quarterly Sales Targets.
• Track, measure, evaluate, and report on progress toward achieving targets while adjusting the strategy and escalating concerns as appropriate.
• Make 30 outbound calls daily minimum, follow up, booking quality appointments and closing leads. Performing daily review of leads and lead sources.
• Be a contributing member of the team in revenue, culture, and brand image.
• Complete administrative work consistently and accurately
• Assumes responsibility for developing Customer Service skills.
• Responsible for attending and completing all relative training programs.
• Working collaboratively with the studio’s leadership team to ensure smooth and cohesive operations. Sharing priorities and roadblocks proactively with the leadership team for additional guidance.
• Building strong relationships with our members (Awesome fit family.)
• Works on miscellaneous projects as directed by the Director and Leadership team.

COMPETENCIES

● Service-oriented, strong customer service skills, excellent communication skills including active listening.

● Friendly, outgoing personality and can-do, optimistic attitude, desire to help others with outstanding customer service skills.

● Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations.

● Adaptability - Adapt to changes in the work environment; manage competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

● Attendance/Punctuality – Proven dependability and reliability. Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and trainings on time.

● Inspire the trust of others; work with integrity and ethically; uphold organizational values.

● Displays willingness to make decisions; exhibits sound and accurate judgment; takes responsibility for results; support and explain reasoning for decisions.

● Demonstrates persistence and overcomes obstacles, measure self against standard of excellence.

● Prioritize and plan work activities; use time efficiently; set goals and objectives; organize or schedule other people and their tasks.

● Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with members, peers, and supervisors.

● Ability to hold clients accountable for actionable steps through effective relationship building, leadership, and influence.

● Incorporation of The Camps’ business philosophies and best practices when guiding members

● Ability to multi-task and excel in a fast-paced environment

● Ability to exercise confidentiality as it relates to all business and client information

● General understanding of the fitness industry

● Professional in appearance and behavior at all times.

● Commitment to learning-Continually seeking new knowledge and skills, as well as developing existing capabilities

● Ability to type around 40 words per minute, (wpm)

EDUCATION AND EXPERIENCE

● High school diploma or equivalent.

● Customer service experience required.

● Experience with Google Drive, Excel, and Docs

● Computer software skills including Microsoft Office, Google Suite and Mac operating systems

PHYSICAL REQUIREMENTS

● Prolonged periods sitting or standing at a desk and working on a computer.

● Must be able to lift up to 15 pounds at times.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce The Camp Transformation Center recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, APPLY NOW.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Application Question(s):

• Why do you want to work for The Camp Transformation San Jose?
• Are you able to work a 330am-12pm shift at least twice per week?

Education:

• High school or equivalent (Preferred)

Experience:

• Sales: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person