FRONT DESK AGENT | THE BRENTWOOD INN

POSITION PROFILE:

The Hotel Front Desk Agent is responsible for check-in/check-out of hotel guests in a courteous and efficient manner while processing all payments according to established hotel requirements. As one of the first guest experiences, guest interaction should be energetic and accommodating while providing information and assistance to all guests and visitors.

TASKS AT HAND: 

• Liaise and communicate positively with guests, colleagues, and vendors
• Strengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offered
• Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standards
• Execute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standards
• Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performance
• Inputs and receives resident information into Opera and other interfaces as required
• Execute all cashiering processes, inclusive of posting charges to accounts in Opera 
• Work cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patrons
• Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management
• Comply with company and departmental rules and regulations at the hotel
• Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards
• Communicate all GST complaints and issues to the Housemaster and/or Supervisor
• Conduct multiple property safety and security walks-through
• In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with General Manager.
• Perform any other reasonable duties as required by management

WHAT WE ARE LOOKING FOR:

• Must possess a positive attitude
• Must be energetic and outgoing
• Must be service oriented
• Must be a team player
• Must be able to multi-task
• Must possess excellent interpersonal, analytical, and organizational skills
• Must have knowledge of basic arithmetic
• Must have the ability to input data and access information on the computer
• Fluency in English both verbally and non-verbally
• Provide legible communication and directions
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to prioritize and organize
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest’s service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Must be able to stand for long periods of time
• Must be able to push, pull or lift up to 25 lbs.
• Experience: Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting
• Flexible schedule- must be available to work a variety of shifts
• Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting

WHAT'S IN IT FOR YOU:

• 401(k) retirement plan
• Medical, dental, vision and life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities