The Pro Shop Manager is responsible for the overall management of daily golf shop operations, hiring and training golf shop team members, running the POS System, overseeing unparalleled guest service standards, and performing a multitude of administrative functions. The Pro Shop Manager will contribute to making Birdwood at Boar's Head Resort the best golf experience in Central Virginia.

Essential Job Functions include:

• Manage, oversee, and delegate all aspects of the daily operation for the golf shop
• Work with Resort Retail Manager to change displays regularly in the Pro Shop
• Running POS System
• Ensure all retail items are labelled before being displayed
• Recruit, hire, train, schedule and supervise all golf shop operations staff
• Ensure Forbes service standards are maintained with every member and guest interaction
• Contribute to the success of operational performance
• Contribute to the overall resort team effort by completing additional duties as requested

Operations Management Functions

• Partner with Head Professional to oversee tee time reservation system, starting, monitoring, and pace of play
• Ensure accurate accounting, recording, and tracking of all member and guest fees
• Ensure the proper storage, maintenance, cleaning and organization of all golf equipment and rentals

Golf Administration Functions

• Create, update and maintain golf shop operations policies and procedures
• Adhere to, enforce, and implement all policies and procedures of the facility
• Attend all meetings scheduled by management and schedule staff meetings w/ golf shop operations team
• Assist and support all golf facility related community partnership/volunteer opportunities and programs

Business and Financial Functions

• Manage tee sheets and customer base to maximize course usage at highest possible rates
• Ensure systems controls are in place to safeguard assets, revenues, and resources
• Maintain comprehensive and consistent opening/closing shift accounting and operational procedures