Job Description

Overview: 

Accountable for the management, training and performance of the stewarding department, working daily with all F&B departments to ensure that quality and service standards are met at The Ballantyne Hotel. 

Primary Responsibilities:

• Conducts pre-shift meetings to inform staff of daily events; and duties for the day as well as co-ordinating breaks for your team
• Ensures sidework duties are complete the dish room and cafeteria are kept clean and neat
• Ensures the cleanliness of all F&B supplies and proper storage of them.
• Assists the purchasing department by checking supply levels of all products related to the department
• Monitors employee performance and ensures all procedures or tasks are completed to Ballantyne standards.
• Instructs employees in the proper performance of their duties.
• Provides recommendations for employee discipline, recognition and performance evaluation to support the career development of employees under their supervision.
• Notifies Chef of incident or conflicts that affect normal business operations or guest service.
• Responds quickly to guest, both internal and external, requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Coordinate and assist with banquet functions when needed.
• Set up for banquet team, buy pulling equipment prior to events
• Maintain the Off the Clock Café, by stocking and cleaning the buffet daily for each meal period. Continually assist in keeping the room neat and clean
• Follows company policies and procedures.

Qualifications: 

Education/ Experience:  High School Diploma or equivalent and one year of food service supervisor experience. General knowledge of restaurant and or hotel operations. Some supervisory experience.

Certification and/or License Requirement: Alcohol awareness certification and/ or food service permit as required by local or state government agency. Food Service and/ or other certification as required by hotel.

Skills:

Customer service.

Interpersonal communications.

Organizational skills.

Attention to detail.

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment.

Source: Northwood Hospitality