The Avery Hotel

The Avery is the redevelopment of a Boise landmark into a 39-room boutique hotel, fine-dining restaurant, gastropub, and intimate bar that combines old-world charm with contemporary luxury.

Located in Boise’s historic Gem Block among some of the city’s most popular shopping, restaurants, and music venues, The Avery’s exterior architectural allure, and beautiful interior spaces with one-of-a-kind craftsmanship situate it to benefit from the explosion of energy and activity flowing into downtown Boise.

The vision for The Avery is driven by an energetic and creative ownership group, including hospitality veteran and acclaimed Chef, Cal Elliott who has achieved exceptional success with his restaurants in New York, including recognition from the New York Times, the Michelin Guide, the Food Network and Travel Channel.

A completely unique, service-centric boutique hotel with exceptional culinary offerings, The Avery will be a port of call for curious travelers and a sought-after experience in Boise.

The Position

The Night Audit position:

• Is the face of the hotel to guests overnight and is responsible for balancing and closing previous business day and completing daily financial reports.
• Assists guests in a warm, friendly and efficient manner
• While less frequent than other front desk shifts, will check guests in and out, make reservations and tend to guest inquiries, concerns or complaints.
• Is often the only person on shift and must show sound judgment in making independent decisions and ensuring the property is operating well.

Front Desk Agent Duties:

• Welcomes every guest or visitor that comes through the door!
• Ability to work independently or in a team in meeting guests’ needs, and actively contributes to the efforts of other departments when necessary.
• Ensures cashiering functions are performed for guests during their stay and at check out.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Processes no-show reservations, prepare financial reports for managerial review.
• Closes the financial day for the hotel.
• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
• Conducts check-ins and checkouts, makes, adjusts, and cancel reservations.
• Tends to inquiries, complaints, and requests.
• Shows genuine hospitality to guests and provides excellent service throughout their stay.
• Practices effective communication with fellow Front Desk staff and all staff of any department
• Administers and performs thorough audit of daily cash, charges, sales, and other related hotel transactions.
• Utilizes selling techniques and strategies to maximize room revenues.
• Maintains a clean and orderly work area.
• Completes a shift checklist with required daily duties.
• Conducts personal behavior in a mature, professional, business manner when representing The Hotel and complies with all policies and procedures set forth in the Employee Handbook and adopted Standard Operating Procedures and official Memos.

Basic Requirements:

• Passion for people and service
• Must work well in stressful high-pressure situations.

Preferred Qualifications:

• Experience with Customer Experience
• Experience with a boutique/lifestyle hotel

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Work setting:

• In-person

Work Location: In person