Service Manager (FT)-No weekends or holidays!

Currently we are not hiring but we are growing and still interested in you! Let us tell you why:

• Like a sports team we are always looking to build our bench.
• To let you in on the promising outlook, earning and growth potential of automotive repair careers.
• To offer training to potential future employees interested in the field of automotive repair.
• When we need someone, you'll be our first pick and hitting home runs with The Auto Shop!

Have you been promised a good working environment but can't seem to find it?

Do you want to be more part of a team and the owner of the company actually knows you and your family? We have a great team who works together to solve problems.

Do you want to have better pay and benefits? We strongly believe in taking care of our team and have extremely competitive compensation for their skills and positive results.

Do you want to have more flexibility with your schedule? We believe in team work so we cover for each other when the others need to be out-families are our top priority.

Our mission at The Auto Shop is "Families Taking Care of Families" and the Service advisor is the bridge between our families. They greet customers, listens to the description of the customer’s problems or services needed, determines the type of services needed and communicates the information to the customer and then prepares service orders.

An advisor is responsible for estimating cost and telephone/text the customer for permission to do the work. Great communication skills and sales ability are necessary for the success in this position. You must have the ability to explain to customers the value of our service and products we provide.

Most companies list here all the things that YOU need to be to work for them, instead our company will list the reasons here why you should consider working for us:

• This is a professional position that both women and men are successful in-we train you on everything you need to know about cars -you do not need that knowledge to be hired for this position!
• We have a great team, they get to interview everyone that joins into the team to ensure it is a good fit for the team, applicant, and the company" and you also get to interview them to see if you want to work with them. WIN-WIN
• Freedom and authority to take care of the customer and to satisfy their needs-such a great feeling helping customers understand their vehicle and advise them!
• Clean, heated, and partial air conditioned shop and we supply personal portable air conditioning units to keep technicians happy and productive.
• Spend time on weekends and holidays with family-no more planning every third or every other.
• Awesome pay and benefit packages!
• We pay for all your training, mileage, hotel, the time you train. We also pay for enrollment and certifications for ASE and provide an increase in pay upon that designation.
• No weekends or holidays; off the day after Thanksgiving.
• Professional position and work environment that is organized and well planned and always open to feedback on how we can improve the processes as we grow.
• Processes and procedures agreed upon by the team so that everyone understands when there is a failure it's not personal - is a process or procedure issue and can be fixed-positive team lifting each other up.
• Join in on fun events every other month with the team-usually a fun event and dinner on us! (past examples include go kart racing, Mo Prison tour, cave tour, escape room, ax throwing, shot gun shooting, etc....we love having fun too!). We host a holiday party in February when everyone has more time and have a blast and give away some great prizes and trips!
• Snap On Scan tool provided for every mechanic to use along with many other shop owned specialty tools. Autel Scan tool used for programming and for calibration of camera systems so your team has all the tools it needs to be successful.
• Hunter Hawkeye Elite alignments with the latest software to program steering angle sensors! Camera calibration for many makes and models using our newest tooling/computer system.
• As an independent, we have the flexibility in parts suppliers to meet our mechanic needs and provide a better warranty of 3 years or 36,000 miles nationwide.
• Tools that allow you with one touch of a button to see all the customers information and vehicle history right on the computer; send texts right from the management system to customers, manager workflow electronically with ease.
• Work for a leader in the industry in integrating technology into Service Advisor position; Bolt On's digital workflow management system, digital inspections we send to the customer, shared google drive with training materials, and tablets for the entire team are a few of the innovative tools we use that make selling and creating trust so natural.

Again this is a sales positon and women are very successful. I am the owner and female and performed this position for many years successfully.

If you have held a sales position in another industry this may be a great career advancement-we have found success with people with backgrounds in many areas some of which include, electronic departments at retailers, phone retail stores, product sales for variety of companies, etc.

It is a joy to help customers with their car and help plan their maintenance ensure they don't get taken advantage of.

If you want to know more, please call 573-645-2249 Kelley Crawford.

Check us out on Facebook and Instagram and our website www.theautoshopjc.com

The Service Advisor would be performing the following:

• Advise customers about necessary service for routine maintenance or set up future maintenance appointments.
• Confer with customers about the results of the electronic vehicle inspection results, recommend corrective procedures, and prepare accurate work orders for needed repairs.
• Explain the work performed and the charges to the customer-if you don't know cars we train you!
• Handle customer concerns and complaints and maintaining record of those.
• Assist with coordination of alternative transportation, rental car reservations, shuttle ride, etc.
• Performs opening and closing responsibilities.

Will be required to:

• Attend 3 day Advisor training off site in our Maryland training site.
• Attend evening training classes. (approximately once a month)
• Troubleshoot-Determine cause of operating errors and deciding what action to take.
• Reading Comprehension-Understanding written sentences and paragraphs in work-related documents and strong attention to detail.
• Writing-Communicating effectively in writing as appropriate for the needs of the audience and the ability to edit mechanics notes and information.
• Speaking-Talking with others to convey information effectively and with sense of empathy when necessary.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematics-The ability to add, subtract, multiply or divide quickly and correctly.

Minimum requirements:

• Ability to take constructive feedback about key aspects of the job and utilize it in everyday job activities
• Ability to work a flexible schedule; generally work 7:15 am - 5:30 pm Monday through Friday.
• A valid drivers’ license and a good clean driving record.
• Ability to work with basic computers and programs. Also, the ability to work with personal devices and tablets.
• Ability to lift objects weighing between 25-50 lbs.
• Stand for long periods of time without resting; work in areas that require kneeling, crouching, or crawling
• High school diploma or GED

We look forward to talking with you!

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• Day shift

Experience:

• Sales (retail or product): 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person