Description

Tharp Custom Cabinetry is a custom design cabinet manufacturer in business for over 50 years. Our employees are empowered to make a difference in a positive team-oriented environment based on a set of core values: Ownership, Service, Integrity, Teamwork, and Execution.

Here at Tharp Custom Cabinetry, we do more than just make cabinets, we deliver dreams and deliver WOW by providing excellent customer service while utilizing the latest manufacturing automation. Our company is driven to hire people who can solve problems, think outside the box, embrace change, and want to win. Our company succeeds by surrounding ourselves with diverse backgrounds and rewarding those who go above and beyond.

Compensation will have a base rate of $23/hr to $26/hr and commission based on sales. Sales commission is based on the sale of upgrades for projects, this is projected to increase annual pay to 55k to 75k a year. 

Job Duties: 

• Work with sales to maintain a design/task list including deadlines for each design/task that is reviewed a minimum of once weekly to confirm correct prioritization.
• Can design any level of project Tharp sees easily and efficiently. 
• Submit and follow up on samples to confirm they are on time and a proper match for customer meetings. 
• Submit, follow up, and facilitate completion of CERs as needed potentially including researching materials price/lead times, calling pre-quote design review meetings, etc. 
• Attend and/or run customer meetings as necessary to take notes and document decisions with the meeting.
• Request additional design resources if needed to meet deadlines, and effectively delegate by setting expectations and following up to confirm designers are on track. 
• Monitoring email communication to and from customers and answering questions when the salesperson is unavailable. 
• Handling small retail leads from start to finish with little to no assistance from Outside Sales. 
• Monitor, update, and follow up on all leads assigned to you to confirm the CRM is updated and accurate each Friday. 
• Monitor quality and adherence to Tharp design standards and teach/guide other designers when quality problems are found.
• Participate in monitoring all design and sales short orders associated projects, finding root causes, and implementing countermeasures to keep quality problems from reoccurring. 

Requirements

Required Skills/Competencies:

• Must be able to pass Tharp design training and achieve Designer level 2 or higher
• Can adapt to ever-changing priorities, demands, and timelines through analytical and root cause countermeasure capabilities. Adept at driving issues to the root cause for corrective action.
• Must be able to over-communicate with customers and internal team members in person, over the phone, and in writing
• Reacts to project changes and non-conformances efficiently and effectively
• Ability to effectively read architectural drawings and company documentation
• Flexible and change-ready
• Ability to communicate effectively with all key stakeholders within and outside of the company.
• Ability to create teamwork and cooperation for all sources within a project. Ability to overcome difficult situations and create win-win for Tharp and its customers.
• Strong Written and oral communication skills
• Strong knowledge of computer systems and technology
• Ability to prioritize and effectively execute in a high-pressure environment.

Role Specific

• Efficiency: Able to produce significant output with minimal resource input. Creative and use mind before wallet.
• Grit: Strong work ethic and ability to quickly rebound and learn from setbacks.
• Communication: Listen to others to understand viewpoints. Speak and write clearly and concisely to set expectations and deliver updates and outcomes. Give and receive feedback well.
• Fun: Bring a smile and humor to the workplace every day.
• Tharp and Customer Advocate: Portray Tharp humbly but confidently in all situations. Bring customer perspective to Tharp to help us improve and make happy Customers.
• Internal and External Customer Service: This role must be able to manage customer expectations while giving them their dream cabinets and be able to communicate within the team managing schedules and project flow. 
• Curiosity: Be creative in finding solutions on your own to solve customers’ problems. 

Preferred Experience:

• Bachelor’s degree in interior design preferred but not required
• 2 years of direct work experience in cabinetry
• 2 years of experience in Cabinet Vision 
• Proven experience working independently and in a team environment.
• Capable of managing schedule for self and other

Working relationships: The job will consist of daily communication requirements with a wide variety of people, including but not limited to; Tharp personnel including company managers, A/R and A/P, Manufacturing personnel, Service staff, Delivery staff, Installation Staff, Contractors/Builder executives, Contractor/Builder Site personnel and will require professionalism and business acumen.

Anticipated work schedule: Monday through Friday 8:00 am – 5:00 pm. There will be occasional Overtime as may be required to complete work requirements.

Education or Formal Training:

High School diploma required, bachelor’s or associates degree strongly preferred or applicable work experience.

Experience: 2-5years experience in Cabinetry Design is preferred. Proven ability to interpret design requirements and plan the sequence of drawings, reviewing designs for the most efficient and profitable use of inventory, equipment, and manpower.

We offer consistent hours with competitive wages and benefit packages including medical and dental plans, paid holidays, and paid time off.

Tharp Custom Cabinetry is a drug-free workplace. Passing a drug screen and background check is required for employment.

Tharp Custom Cabinetry provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.