19 STORE OPERATIONS MANAGER (CUSTOMER SERVICE) Jobs in Farmington, NM
Texasashley is Hiring a STORE OPERATIONS MANAGER (CUSTOMER SERVICE) Near Farmington, NM
** STORE OPERATIONS MANAGER (CUSTOMER SERVICE)**
**Job Category****:** CUSTOMER SERVICE **Requisition Number****:** STORE006889 Showing 1 location **Job Details**
**Description**
**Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Store Operations Manager.** The ideal candidate is responsible for the day to day operations of their retail location. The position provides support to the sales organization while maintaining order integrity, ensuring a clean book of business, and providing exceptional customer service.
**OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING****:**
* Generous Paid Time Off (PTO)
* Opportunity for advancement
* Medical, Dental, Vision, & Retirement Benefits
* Employee Purchase Discounts of 30% or more
* Commissions earned from selling add-on products
**KEY JOB RESPONSIBILITIES** :
* Providing exceptional customer service.
* Ownership of the guest experience, post-transaction. Resolving complaints, questions, and concerns in real-time and escalating to external departments as needed.
* Responsible for the day-to-day operations of the store and ensuring company standards are adhered to.
* Audits the performance of team members; providing assistance and coaching as needed.
* Maintains a clean book of business, in compliance with company standards.
* Responsible for overseeing the stores cash drawer, daily deposits, and deposit mailers.
* Interviews, hires, and trains Store Operations Specialists.
* Creates, modifies, and manages the store operations schedule. Schedules are adjusted to eliminate overtime, best utilize coverage according to business needs, and are revised for store holiday events.
* Provides coaching, progressive accountability, and terminations for Store Operations Specialists.
* Maintains budgeted operations costs to a level approved by the company including wages, supplies, and administrative costs.
* Completes auditing and reporting on a daily basis. Coaches the store operations team to complete the reporting to company standard.
* Responsible for monthly Store Operations Scorecard performance.
* Manages payroll for the Store Operations Specialists.
* Attends weekly and monthly meetings and is a champion for company initiatives.
* Escalates concerns relating to out of policy requests their direct supervisor.
* Responsible for the add-on attachment rate of the store location. Sets individual goals for each Store Operations Specialist.
* Occasionally, the Store Operations Manager will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to meet business needs.
**KNOWLEDGE/SKILLS/ABILITIES** :
* High School Diploma or GED Equivalent.
* 2-4 years of customer service experience.
* Strong computer skills and Microsoft Office experience.
* Previous supervisory experience preferred.
* Excellent verbal and written communication skills.
* Cash handling and/or accounting experience.
* Ability to multitask without sacrificing quality of work.
Ashley Furniture HomeStore is an Equal Opportunity Employer. Ashley Furniture HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School or better.
**Experience**
**Licenses & Certifications**
Job Summary
Full Time
$99k-124k (estimate)
04/29/2024
05/12/2024
The following is the career advancement route for STORE OPERATIONS MANAGER (CUSTOMER SERVICE) positions, which can be used as a reference in future career path planning. As a STORE OPERATIONS MANAGER (CUSTOMER SERVICE), it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary STORE OPERATIONS MANAGER (CUSTOMER SERVICE). You can explore the career advancement for a STORE OPERATIONS MANAGER (CUSTOMER SERVICE) below and select your interested title to get hiring information.
If you are interested in becoming a Store Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Store Operations Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Store Operations Manager job description and responsibilities
They are able to determine the quantity of products or brand that should be supplied to various stores using sales figures.
04/15/2022: Passaic, NJ
Retail operations managers oversee the merchandising of products across retail outlets.
03/23/2022: Utica, NY
They also communicate with store managers to update them on recent developments, such as price change.
01/23/2022: Durham, NC
Retail operations managers monitor the operations of the customer service unit of retail outlets to ensure their services meet and exceed the expectation of customers.
02/14/2022: Appleton, WI
They may proffer recommendations on suitable ways to optimize space at stores during events such as discount sales.
01/27/2022: Winston Salem, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Store Operations Manager jobs
They will have the Store Manager go out of the store to see the competitive set of retailers within 100 yards of the store.
01/30/2022: Erie, PA
Create omni-channel fulfillment centers.
03/15/2022: New Suffolk, NY
Measure and communicate the right metrics.
04/14/2022: Charleston, WV
Use proper signage and safety labeling.
03/14/2022: Fayetteville, NC
Use an on-demand staffing platform to automate warehouse staffing.
04/18/2022: Biloxi, MS
Step 3: View the best colleges and universities for Store Operations Manager.
